Visitor
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1 Message
Service interruptions multiple times a day
Every single day my wifi is interrupted three to fives times a day for no reason. It has interrupted my work day to the point I have to leave my home to find a hotspot so that I can work. I have placed countless calls to customer service and still nothing is done. This is becoming frustrating because I am paying for a service I can’t even enjoy. At this point I am going to report them to the FCC in regards to paying for a service that does not work.


EG
Expert
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120.2K Messages
2 hours ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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