Visitor
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1 Message
Service interruptions multiple times a day
Every single day my wifi is interrupted three to fives times a day for no reason. It has interrupted my work day to the point I have to leave my home to find a hotspot so that I can work. I have placed countless calls to customer service and still nothing is done. This is becoming frustrating because I am paying for a service I can’t even enjoy. At this point I am going to report them to the FCC in regards to paying for a service that does not work.
EG
Expert
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120.9K Messages
22 days ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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user_yo575z
Visitor
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1 Message
21 days ago
Same thing happens to me, and the internet comes back in a couple of seconds. When I check the outage service or do a troubleshooting it says that everything is fine and working.
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EG
Expert
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120.9K Messages
21 days ago
@user_7zmrj1
Were you able to find any outage info on that site or in the app ?
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XfinityAbby
Official Employee
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1.2K Messages
20 days ago
Hello @user_7zmrj1 thank you for reaching out on our community forum! I know how frustrating it is when you need the internet to work, and it is not working like it should. Like @EG mentioned. When this happens are you getting any service interruption alerts?
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user_wjsck7
Visitor
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10 Messages
19 days ago
Similar experience here as well.
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