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Visitor

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3 Messages

Tue, Nov 23, 2021 4:06 AM

Service interruptions every 12 hours (8am and 8pm) as well as random drops throughout the day.

Every day at 8:00 am and 8:00 pm our service drops. This has been going on for months. In fact, our daughter knows that it is bedtime when our streaming services shut down during the outage. There are several folks in our neighborhood that are also experiencing intermittent service. Curiously, this seems to have begun following “upgrades” in our area.
My wife is now working from home and usually resorts to hotspotting off of her phone due to the frustration of service coming in and out. 

Considering that we pay about $140 per month for internet service, I am appalled that we must use our cellular data plan because our wired service can’t cut it.

Any help and/or advice will be greatly appreciated!

I have posted a link below with a few comments from neighbors.

https://nextdoor.com/p/NM9QFx-cpZ9D?utm_source=share&extras=NTgxMTY4OTE%3D

Official Employee

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304 Messages

6 d ago

Welcome to our community forum, @user_c8c422! Thank you so much for taking the time to bring these internet issues to our attention. I have 3 people working from home so I know how frustrating it can be to deal with internet issues. Are you experiencing issues over wireless connections, hard wired connections, or both? Are you using a separate router alongside your modem? Have you checked the coax cable between your modem and coax outlet to make sure it's finger tight and free of bends or damage? 

Visitor

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3 Messages

@XfinityEmilyB

Good morning. We are only using the modem that we lease through Xfinity. The cable appears to be in good working order with no sharp bends and tooth ends are finger tight. Unfortunately, I have no way to test the cable to ensure that it is properly transmitting signal. 

With that being said, the regular outage intervals (8am and 8pm) cannot be explained by a faulty cable that has not been moved in a couple of years.

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