Service interruptions every 12 hours (8am and 8pm) as well as random drops throughout the day.

Every day at 8:00 am and 8:00 pm our service drops. This has been going on for months. In fact, our daughter knows that it is bedtime when our streaming services shut down during the outage. There are several folks in our neighborhood that are also experiencing intermittent service. Curiously, this seems to have begun following “upgrades” in our area.
My wife is now working from home and usually resorts to hotspotting off of her phone due to the frustration of service coming in and out. 

Considering that we pay about $140 per month for internet service, I am appalled that we must use our cellular data plan because our wired service can’t cut it.

Any help and/or advice will be greatly appreciated!

I have posted a link below with a few comments from neighbors.

https://nextdoor.com/p/NM9QFx-cpZ9D?utm_source=share&extras=NTgxMTY4OTE%3D