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babylyle
1st Topic

Visitor

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2 Messages

Mon, Aug 2, 2021 9:37 AM

Service [Edited: "Language"]

My internet service goes in and out literally all day and night and our pictures are pixelated! 

Question

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Updated 

1 m ago

 • Edited

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XfinityAlyssaA

Official Employee

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301 Messages

1 m ago

Good morning @babylyle and thank you for reaching out to our Digital Care Team on our forums. I'm sorry to hear you are experiencing issues with your internet service. How long have you been experiencing connection issues? Does this happen while hardwired or connected via WiFi? Have you attempted to restart your modem?

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EG

Expert

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89.1K Messages

1 m ago

@babylyle 

What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1


Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?

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babylyle

Visitor

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2 Messages

@EG my situation was hopeless. A technician came out and has us back up and running. I sure hope it sticks 

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1 m ago

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EG

Expert

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89.1K Messages

O/k. You can still answer the questions and post the requested info and we can advise you how good or bad your connection quality is.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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1 m ago

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