Visitor
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2 Messages
Service [Edited: "Language"]
My internet service goes in and out literally all day and night and our pictures are pixelated!
Visitor
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2 Messages
My internet service goes in and out literally all day and night and our pictures are pixelated!
XfinityAlyssaA
Official Employee
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2K Messages
4 years ago
Good morning @babylyle and thank you for reaching out to our Digital Care Team on our forums. I'm sorry to hear you are experiencing issues with your internet service. How long have you been experiencing connection issues? Does this happen while hardwired or connected via WiFi? Have you attempted to restart your modem?
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EG
Expert
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111.5K Messages
4 years ago
@babylyle
What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
Is this a WiFi connection ?
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