Thank you for reaching out, user_3rsedm! Was the info that @EG provided helpful? As a reminder. The most effective way to get interruption updates for your area and information about your service is to visit https://www.xfinity.com/support/status or use the Xfinity app.
In some instances, we can determine your service status. If you've registered your mobile phone number for Comcast Alerts, you will receive proactive SMS text messages providing that information, as well as estimated resolution timeframes, periodic updates and a final message when the services are restored.
Additionally, you can text OUT to 266278 (COMCST) to check for interruptions in your area. (Data and messaging rates may apply.) You also have the option to receive a text message update as soon as your Xfinity services are restored.
I also wanted to share info about Xfinity hotspots which may help. Xfinity has millions of WiFi hotspots throughout our service area to make sure you’re always connected. When in range of a hotspot, look for the xfinitywifi or XFINITY SSID (network name) in the list of available networks on your device. I hope this info helps!
EG
Expert
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118.7K Messages
2 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityThomasA
Official Employee
•
3.6K Messages
3 hours ago
Thank you for reaching out, user_3rsedm! Was the info that @EG provided helpful? As a reminder. The most effective way to get interruption updates for your area and information about your service is to visit https://www.xfinity.com/support/status or use the Xfinity app.
In some instances, we can determine your service status. If you've registered your mobile phone number for Comcast Alerts, you will receive proactive SMS text messages providing that information, as well as estimated resolution timeframes, periodic updates and a final message when the services are restored.
Additionally, you can text OUT to 266278 (COMCST) to check for interruptions in your area. (Data and messaging rates may apply.) You also have the option to receive a text message update as soon as your Xfinity services are restored.
I also wanted to share info about Xfinity hotspots which may help. Xfinity has millions of WiFi hotspots throughout our service area to make sure you’re always connected. When in range of a hotspot, look for the xfinitywifi or XFINITY SSID (network name) in the list of available networks on your device. I hope this info helps!
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