Service Disruption after swtiching

Hello! I'm hoping someone can assist me with a billing credit following a recent service change.

After upgrading my Xfinity services, I experienced a complete service outage lasting approximately 26 hours. This was particularly disruptive because I work from home and rely on my internet connection throughout the day.

I attempted to request a service credit through Xfinity's automated system, but it indicated that I was ineligible.

Since the interruption occurred immediately after changing my services rather than during a typical area-wide outage, I'd appreciate having someone review my account manually and consider a courtesy credit for the inconvenience.

Thank you for your assistance!