Visitor
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1 Message
Service cancellation
Hello,
I’d like to cancel my Xfinity service because I’m leaving the United States.
I previously tried to cancel my service through the Xfinity app, but the agent told me that I had already paid for September and that I should contact Xfinity when I need to pay the new bill.
However, I’m leaving the U.S. on September 8, and I noticed that my next billing cycle appears to start on September 13. I would like to cancel my service effective September 8, before the new billing cycle begins.
Could you please help me cancel my service without a phone call? I would also appreciate it if you could confirm that I will not be charged for the billing cycle starting September 13.
Thank you for your help.


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