Visitor
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1 Message
Service cancelation
Hello. I recently bought Xfinity wifi just to find out tgat it does not work. There is a blinking orange light when plugged into the coax. My previous wifi provider, Quantum Fiber, had to install some sort of their own cables and manually plug it into my electricity box in my backyard. Im wondering if this is why my coax plug does not work. Either way, I'd like to cancel my Xfinity service for wifi as it does not even work in my household.
EG
Expert
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114.8K Messages
21 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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3.5K Messages
21 hours ago
Hi there, @bruno11! Thank you for signing up for our service. I am sorry to hear that is not working. We can set up a visit for a technician to fix that so you don't need to cancel your account. Most likely the line needs to be connected to our service. It is an easy fix. I see that you already sent over a direct message so I will continue there.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We are happy to continue helping you there, but please keep that in mind for the future.
(edited)
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