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Service and Billing Concerns
I'm having similar issues. If a page has to populate, email for instance, I am better off using my phones network. Ironically, I can't even use the xfinity app with wifi I'm getting from xfinity. They are the only service I can get, and the help they provide let's you know you have no place to go. I spend my entire day off with what I am convinced was a series of chat bots. Their only purpose was to waste my time and wear me down until I just gave up. Finally, after hours of circular texting with AI chats with vaguely Indian names, I got a person. They did something, and it worked!!.....for like 15 minutes, then back to business as usual. You're absolutely right. When I'm not working, I'm not getting paid...but they are, and they raised my rates!? New subscriptions get service (for what it's worth) for 1/3 the cost of what I'm paying...as a five year long captive client! I think the move here is, take the time they will waste trying to "help" you, cancel your subscription, and only reconnect when you're going to watch a series or a movie or something else that needs internet. The only way I can see to fix this bloated situation, [Edited: "Inflammatory/Language"]
XfinitySara
Official Employee
•
1.6K Messages
2 months ago
@user_dib1qk - Thanks for reaching out on the Xfinity Community Forum with your connectivity concerns and billing questions. You've come to the right place for help! Our team is awesome to work with because we'll always do whatever we can to review and resolve issues as quickly as possible :)
Regarding the service issues, have you recently review our Internet Troubleshooting Checklist? If not, I find that to be a great place to start. Let us know if you notice anything else that can be adjusted or tested on your end. Otherwise, we'll be happy to take a closer look and run some diagnostics for you.
Regarding the bill, I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! Have you checked out our Plan Builder by chance? You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first), or simply log in to My Account and you can manage your services that way!
We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!
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