Server Issue

@XfinityThomasB​ I am experiencing this with all of the online games and websites that I play, I moved to my location in May which is when I started and noticed that I had a high ping but recently it started to get much worse where I am having up to 46% packet loss.

I have an export of my pingsplotter if there is a way to send it in private to give more insight.

Thank you so much for the additional details @user_e9b2dd, we greatly appreciate it and would be happy to move this over to private messaging, so you can send us over that screenshot, and so we can run some diagnostics. Can you please send us a Direct Message with your first and last name as well as the service address on the account to get started? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you!