Hello there, and thank you for bringing this to our attention through our Forums! I understand you have a device you would like to connect to your in-home network's Wi-Fi, but you're unable to find the two different channels, and I can most certainly imagine the concern behind this! Rest assured; you're with the pros, and our Digital Care Team is here to help, every step of the way! Can you please provide me with the model of your modem? Are you renting the modem from us, or is it personally owned? Thanks in advance, and we look forward to hearing back from you!
@nanajoy6 thank you for the update. To clarify, you were able to identify the separate bands, but you are unable to connect your weather station to the 2.4 GHz band?
If so, and if everything seems to be functioning on the network's side, have you attempted troubleshooting with your weather station?
Does the weather station device see the broadcast / network name (SSID) of whatever it is that you named the 2.4 band ?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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As usual the phone menus for trying to talk to an actual tech support person are ridiculous and never take you there, and the chatbots are useless, so maybe this will work. Trying to talk to someone at Xfinity is easily the worst experience of any service I have ever had. Not even a close second. Anyway, I have a device that only talks 2.4 and it seems, according to this - https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi - that I do not have the ability to name the networks separately anymore because I am using xFi pods. Is that correct? It also talks about XB6 vs. XB3 and XB2, but I can't find anything in the admin page or on the device itself that identifies the gateway. It is a CGM4331COM rev. 2. Are my 2.4 devices now obsoleted by my Xfinity network?
@NoNoBadPuppy is correct. Pods require that you only have one WiFi network name and password. Your network still has both the 2.4 GHz and 5 GHz radio bands, but now your Gateway will sort out the best connection at any given time for your devices. Keep in mind, you may need to reconnect devices to your WiFi name and password, if they were previously connected to a name designated for a single radio band.
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 3-month-old dead thread is now being closed.
flatlander3
Problem Solver
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1.5K Messages
3 years ago
This might help:
https://www.xfinity.com/support/articles/change-wifi-channel-xfinity-xfi
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EG
Expert
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112.2K Messages
3 years ago
If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 names and give them two different broadcast names / SSID's;
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
Associate the device with the new 2.4 (broadcast name) and password.
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CCTyler1
Problem Solver
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409 Messages
3 years ago
Hello there, and thank you for bringing this to our attention through our Forums! I understand you have a device you would like to connect to your in-home network's Wi-Fi, but you're unable to find the two different channels, and I can most certainly imagine the concern behind this! Rest assured; you're with the pros, and our Digital Care Team is here to help, every step of the way! Can you please provide me with the model of your modem? Are you renting the modem from us, or is it personally owned? Thanks in advance, and we look forward to hearing back from you!
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EG
Expert
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112.2K Messages
3 years ago
@nanajoy6
Did either of those links that you were given apply ?
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nanajoy6
Visitor
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2 Messages
3 years ago
I have been able to separate the two networks on modem/router. Still trying to get recognition of 2.4 on weather station.
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AtlSteel
Contributor
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14 Messages
3 years ago
As usual the phone menus for trying to talk to an actual tech support person are ridiculous and never take you there, and the chatbots are useless, so maybe this will work. Trying to talk to someone at Xfinity is easily the worst experience of any service I have ever had. Not even a close second. Anyway, I have a device that only talks 2.4 and it seems, according to this - https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi - that I do not have the ability to name the networks separately anymore because I am using xFi pods. Is that correct? It also talks about XB6 vs. XB3 and XB2, but I can't find anything in the admin page or on the device itself that identifies the gateway. It is a CGM4331COM rev. 2. Are my 2.4 devices now obsoleted by my Xfinity network?
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NoNoBadPuppy
Problem Solver
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717 Messages
3 years ago
If you are using pods, you cannot separate the channels.
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EG
Expert
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112.2K Messages
3 years ago
@AtlSteel
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 3-month-old dead thread is now being closed.
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