send an email to Tom Karinshak

Would like to talk to a corporate customer service representative.  We are having trouble with our Internet speed coming off our Gateway device , we have the XB8. Through online chat asked about upgrading to XB 10 was told we could go get at our local mall 45 min away and received a order # for the exchange. Got to the mall and they do not have wasted trip asked to be sent, mall employee said had to do through online. After asking to speak to a live person was told could not send but we could go pick up at locations 1.5 hour away, before they realized the XB 10 was not compatible with our house as we do not have fiber optic. Then asked for a new XB8 to be sent to our house and they wanted us to pay shipping to get it. After finally getting the shipping waved asked to be compensated for the waste of our time and inconvenience to which we were met by offering us a slower plan which cost less. We were told we could only be credited for an interruption in the actual service, not for the poor customer service we received. in my eyes Customer service is more important than the actual internet service and your customer service reps failed.