Visitor
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1 Message
Selecting the 500/500 plan puts me on 500/100
Hello. I recently switched from a 2500/300 plan to a 500/500 plan. My confirmation email, my account info, and my speeds all now say that I'm on a 100Mbps plan with 500 down and 100 up. I verified by AGAIN changing to the 500/500 plan and my confirmation email still said 500/100. They even had me switch out my modem to the exact same model, XB8 to XB8. I'm incredibly frustrated because there is literally 0 avenue for support, and my internet is completely crippled as a result. I wish I had never changed my plan and continued to shell out an obscene $140/month. This is what I get for trying to save a few bucks.
EG
Expert
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116.7K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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4.2K Messages
57 minutes ago
@user_rvr0g8
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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