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Thursday, October 16th, 2025

Seeing several modem warnings and notice errors resulting in intermittent streaming video lagging, video distortion, etc.

Have checked cable connections. 

Have reset Netgear CM1150V modem multiple times.  

Have used used Xfinity online trouble shooting tools. 

No effect. Still seeing errors.

Event Log Error details (sample)

Wed Oct 15 10:25:35 2025 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Wed Oct 15 10:24:08 2025 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 193 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Wed Oct 15 10:22:54 2025 Warning (5) Dynamic Range Window violation
Wed Oct 15 10:22:54 2025 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

Cable Connection details

 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 20 471000000 Hz 2.7 dBmV 42.8 dB 41 26
2 Locked QAM256 13 429000000 Hz 3.2 dBmV 43.1 dB 37 38
3 Locked QAM256 14 435000000 Hz 2.9 dBmV 42.9 dB 40 36
4 Locked QAM256 15 441000000 Hz 2.8 dBmV 42.8 dB 38 28
5 Locked QAM256 16 447000000 Hz 2.7 dBmV 42.8 dB 31 2
6 Locked QAM256 17 453000000 Hz 2.8 dBmV 42.8 dB 2 33
7 Locked QAM256 18 459000000 Hz 3 dBmV 42.8 dB 5 34
8 Locked QAM256 19 465000000 Hz 2.6 dBmV 42.7 dB 182 77
9 Locked QAM256 21 477000000 Hz 3 dBmV 42.8 dB 31 0
10 Locked QAM256 22 483000000 Hz 3 dBmV 42.8 dB 11 27
11 Locked QAM256 23 489000000 Hz 3.5 dBmV 42.9 dB 8 28
12 Locked QAM256 24 495000000 Hz 3.7 dBmV 43.1 dB 24 8
13 Locked QAM256 25 501000000 Hz 3.4 dBmV 43 dB 25 0
14 Locked QAM256 26 507000000 Hz 3.4 dBmV 42.9 dB 28 0
15 Locked QAM256 27 513000000 Hz 3.3 dBmV 42.9 dB 31 0
16 Locked QAM256 28 519000000 Hz 3.5 dBmV 42.8 dB 29 3
17 Locked QAM256 29 525000000 Hz 3.6 dBmV 42.7 dB 8 26
18 Locked QAM256 30 531000000 Hz 3.4 dBmV 42.6 dB 32 0
19 Locked QAM256 31 537000000 Hz 2.9 dBmV 42.3 dB 31 0
20 Locked QAM256 32 543000000 Hz 2.8 dBmV 42.2 dB 24 9
21 Locked QAM256 33 549000000 Hz 2 dBmV 41.8 dB 6 34
22 Locked QAM256 34 555000000 Hz 2.3 dBmV 41.7 dB 7 28
23 Locked QAM256 35 561000000 Hz 2.2 dBmV 41.7 dB 64 0
24 Locked QAM256 36 567000000 Hz 3.1 dBmV 42 dB 28 0
25 Locked QAM256 37 573000000 Hz 3.4 dBmV 42.3 dB 28 4
26 Locked QAM256 38 579000000 Hz 4.2 dBmV 42.6 dB 13 21
27 Locked QAM256 39 585000000 Hz 4 dBmV 42.7 dB 47 0
28 Locked QAM256 40 591000000 Hz 3.9 dBmV 42.7 dB 8 0
29 Locked QAM256 41 597000000 Hz 3.7 dBmV 42.6 dB 15 0
30 Locked QAM256 42 603000000 Hz 3.7 dBmV 42.5 dB 12 22
31 Locked QAM256 43 609000000 Hz 3.6 dBmV 42.3 dB 5 30
32 Locked QAM256 44 615000000 Hz 3 dBmV 41.9 dB 27 0
 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 17 5120 Ksym/sec 16400000 Hz 49.3 dBmV
2 Locked ATDMA 18 5120 Ksym/sec 22800000 Hz 48.8 dBmV
3 Locked ATDMA 19 5120 Ksym/sec 29200000 Hz 48.5 dBmV
4 Locked ATDMA 20 5120 Ksym/sec 35600000 Hz 48.3 dBmV
5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
 
Downstream OFDM Channels
Channel Lock
Status
Modulation /
Profile ID
Channel
ID
Frequency Power SNR /
MER
Active Subcarrier
Number Range
Unerrored
Codewords
Correctable
Codewords
Uncorrectable
Codewords
1 Locked 0 ,1 ,2 ,3 193 690000000 Hz 4.9 dBmV 42.6 dB 148 ~ 3947 7791033725 5300075138 343058
2 Locked 0 ,1 ,2 ,3 194 957000000 Hz -1.9 dBmV 41.1 dB 148 ~ 3947 7895526855 5223301999 1780951
 
Upstream OFDMA Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV
 
Current System Time:Wed Oct 15 21:30:09 2025
System Up Time:6 days 12:13:32
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Expert

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113.9K Messages

2 hours ago

This may or may not be the root cause of the problem (YMMV), but it should be addressed regardless. 


The upstream power is on the high side and it may be intermittently fluctuating even higher to out of spec levels. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the unbonding of channels.

In an effort to try to obtain better connectivity / more wiggle room, check to see if there are any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/reconfigured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage from Home Depot, Target, Wal-Mart, etc. Splitters should be swapped with known to be good / new ones to test.

Also, check the coax cable for any damage such as cuts, nicks, abrasions, kinks, sharp bends, or animal chews.

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two-way splitter connected directly off of the drop from the street / pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.


Good luck with it !

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