user_lpvaad Thank you so much for reaching out for help with your internet security concerns. With issues like this receiving a new modem would not resolve the concern. We do have a specialized team to address our customers' online security concerns. You can call our 1-800-Xfinity number for support or check out our Customer Security Assurance page under Network abuse for additional help.
XfinityAmandaB
Official Employee
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29 days ago
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