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Friday, September 29th, 2023 2:06 PM
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When shopping what does it mean when it says only 2.4 compatable
Responses
Official Employee
•
1.5K Messages
2 years ago
Hello, thank you for taking the time to reach out on social media. Great question!
If you're using an Xfinity Router, it will broadcast both bands. The camera would automatically see the 2.4 signal, and you select it to connect.
Expert
110.3K Messages
@user_a6f7bb
Be advised that some brands / models of cameras won't play nicely with routers / gateway devices that have the 2.4 and the 5.0 bands combined as do the Comcast rented ones, so you would need to split the bands.
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
Associate the devices with the new 2.4 SSID (broadcast name) and password.
XfinityKrista
Official Employee
•
1.5K Messages
2 years ago
Hello, thank you for taking the time to reach out on social media. Great question!
If you're using an Xfinity Router, it will broadcast both bands. The camera would automatically see the 2.4 signal, and you select it to connect.
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EG
Expert
•
110.3K Messages
2 years ago
@user_a6f7bb
Be advised that some brands / models of cameras won't play nicely with routers / gateway devices that have the 2.4 and the 5.0 bands combined as do the Comcast rented ones, so you would need to split the bands.
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
Associate the devices with the new 2.4 SSID (broadcast name) and password.
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