andrewherrmann's profile

Regular Visitor

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3 Messages

Mon, Jan 11, 2021 2:00 PM

Second IP Address

I'm trying to get a second IP address to work with my SB8200 modem. 

 

As most other posts, I'm creating this to get some help in possibly getting it done. 🙂

 

Thank you!

Responses

EG

Expert

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86.6K Messages

4 m ago

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !

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EG

Expert

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86.6K Messages

4 m ago

It comes from Comcast, not Arris. When an employee responds here to the original poster, ask them to help you too.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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9 Messages

4 m ago

I went back & forth a bit with Arris--same modem--8200.  Has 2 ports but can only use one unless have second IP address.  Arris says get it from Xfinity.  Xfinity says NO--get it from Arris...stuck in the middle with one useless port

Regular Visitor

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3 Messages

4 m ago

Just figured I'd give a little check-in to any Comcast employees out there that feel like helping. 🙂

EG

Expert

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86.6K Messages

4 m ago

Please have patience. We have been told by the powers that be that they are a bit shorthanded at this time. 

 

I can try re-escalating this again if you don't get a response soon.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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EG

Expert

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86.6K Messages

4 m ago

I'll try it again....

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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3 Messages

4 m ago

Just checking in again. 🙂

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