Toad39's profile

Frequent Visitor

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7 Messages

Wed, Dec 16, 2020 9:00 AM

Second IP Address

Hello,

 

I have been looking at some other posts on this forum, and I see that I can get a second external IP address for my modem, a motorola mb8600.

 

Can I speak to an Xfinity employee about this?

 

Thanks for your time.

Responses

EG

Expert

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87K Messages

6 m ago

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !

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Frequent Visitor

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7 Messages

6 m ago

Thanks so much for the help @EG ! It's not available on my rate card.

EG

Expert

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87K Messages

6 m ago

Quite welcome !

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Frequent Visitor

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7 Messages

6 m ago

Hello @EG,

 

What's the status on this?

 

Thanks.

EG

Expert

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87K Messages

6 m ago

I wouldn't know, sorry. I can only escalate it up. I can't know what happens after that. I'm not an employee.

 

It's only been a day. Sometimes it takes a few days.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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EG

Expert

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87K Messages

6 m ago

Hmmm..... This one may have gotten lost in the shuffle. I will certainly try a re-escalation.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

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7 Messages

6 m ago

Hi @EG ,

 

It's been five days. Could you possibly "escalate it again" so comcast employees could potentially see it?

 

Thanks a lot.

Frequent Visitor

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7 Messages

6 m ago

Hi @EG ,

 

It's been four more days. Is it possible to contact the comcast employees about this in a way other than escelation? Would it help if I email them or call them?

 

Thanks.

EG

Expert

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87K Messages

6 m ago

I'll try it again. We've been told by the powers that be that they are short-handed right now due to the holidays.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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2.5K Messages

5 m ago

Hi, Toad39. I'm here! So very sorry about that wait. I can take a look at your account to see if this is an option for you. To get started, please send me a PM with your first and last name and we can go from there. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thanks! 🙂

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

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7 Messages

5 m ago

Thanks! I sent you a private message about it.

Frequent Visitor

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7 Messages

5 m ago

Hello @ComcastMorgan ,

 

Is it possible that I sent the PM to the wrong user?

 

Thanks.

ComcastAmira

Official Employee

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2.3K Messages

5 m ago

@Toad39, our deepest apologies for the delay in getting back to you. We did receive your private message and we have responded. We appreciate your continued patience and look forward to hearing back from you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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