Second IP Address

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !

Thanks so much for the help @EG ! It's not available on my rate card.

Quite welcome !

Hello @EG,

What's the status on this?

Thanks.

I wouldn't know, sorry. I can only escalate it up. I can't know what happens after that. I'm not an employee.

It's only been a day. Sometimes it takes a few days.

Hmmm..... This one may have gotten lost in the shuffle. I will certainly try a re-escalation.

Hi @EG ,

It's been five days. Could you possibly "escalate it again" so comcast employees could potentially see it?

Thanks a lot.

Hi @EG ,

It's been four more days. Is it possible to contact the comcast employees about this in a way other than escelation? Would it help if I email them or call them?

Thanks.

I'll try it again. We've been told by the powers that be that they are short-handed right now due to the holidays.

Hi, Toad39. I'm here! So very sorry about that wait. I can take a look at your account to see if this is an option for you. To get started, please send me a PM with your first and last name and we can go from there. 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

Thanks! 🙂

Thanks! I sent you a private message about it.

Hello @ComcastMorgan ,

Is it possible that I sent the PM to the wrong user?

Thanks.

@Toad39, our deepest apologies for the delay in getting back to you. We did receive your private message and we have responded. We appreciate your continued patience and look forward to hearing back from you.