ajarroutine's profile

Regular Visitor

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1 Message

Saturday, July 11th, 2020 9:00 PM

Closed

Second IP Address needed for SB8200

I have the same question as in
https://forums.xfinity.com/t5/Your-Home-Network/Second-IP-Address-needed-for-SB8200/td-p/3311835

Making a duplicate thread as requested in that posting.

I'd like to know if 2nd IP addresses are available in my area. I'll happily message any employee that can help.
I do not see additional IPs listed on my areas rate card.

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Accepted Solution

Administrator

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4.4K Messages

5 years ago

Greetings, @ajarroutine! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I certainly understand needing to obtain a 2nd IP for that modem. I would like to see if this is currently available in your area. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

Expert

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111.4K Messages

5 years ago

This has been escalated to the Comcast corporate employees that are available to these boards. 

 

You should get a reply here in your topic. Good luck !

Expert

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111.4K Messages

5 years ago

Sure ! Done.

Contributor

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23 Messages

5 years ago

As do I.

with working from home, a second IP would really help. we have a XB7. @EG, could you do the same for us with escalating this to someone?

Official Employee

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7K Messages

5 years ago

Hi SVicini. Welcome to the Xfinity Forums and thank you for posting. I can help review your account and check to see if we have second dynamic IP addresses available at your location. Please send me a private message and include your full name and service address so I can access your account. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message". There you can private message me. 


Contributor

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23 Messages

5 years ago

@ComcastJoeTru 

sorry for my delay. i sent you a message this morning

 

thanks

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