Regular Visitor
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1 Message
Second IP Address needed for SB8200
I have the same question as in
https://forums.xfinity.com/t5/Your-Home-Network/Second-IP-Address-needed-for-SB8200/td-p/3311835
Making a duplicate thread as requested in that posting.
I'd like to know if 2nd IP addresses are available in my area. I'll happily message any employee that can help.
I do not see additional IPs listed on my areas rate card.
https://forums.xfinity.com/t5/Your-Home-Network/Second-IP-Address-needed-for-SB8200/td-p/3311835
Making a duplicate thread as requested in that posting.
I'd like to know if 2nd IP addresses are available in my area. I'll happily message any employee that can help.
I do not see additional IPs listed on my areas rate card.
Responses
Accepted Solution
ComcastMichael
Official Employee
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2.8K Messages
9 m ago
Greetings, @ajarroutine! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I certainly understand needing to obtain a 2nd IP for that modem. I would like to see if this is currently available in your area. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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EG
Expert
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86K Messages
9 m ago
This has been escalated to the Comcast corporate employees that are available to these boards.
You should get a reply here in your topic. Good luck !
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EG
Expert
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86K Messages
9 m ago
Sure ! Done.
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SVicini
Contributor
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23 Messages
9 m ago
As do I.
with working from home, a second IP would really help. we have a XB7. @EG, could you do the same for us with escalating this to someone?
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ComcastJoeTru
Official Employee
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6.6K Messages
9 m ago
Hi SVicini. Welcome to the Xfinity Forums and thank you for posting. I can help review your account and check to see if we have second dynamic IP addresses available at your location. Please send me a private message and include your full name and service address so I can access your account. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message". There you can private message me.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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SVicini
Contributor
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23 Messages
8 m ago
@ComcastJoeTru
sorry for my delay. i sent you a message this morning
thanks
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