JW500's profile

Regular Visitor

 • 

2 Messages

Tue, May 26, 2020 10:00 AM

Second IP Address Needed For SB8200

Hello,

 

I am reaching out to see if it is still possible to activate the 2nd port of my modem.

 

Thanks!

Responses

EG

Expert

 • 

86.7K Messages

1 y ago

First, check the "Rate Card" for your local area to see if that feature is even available anymore. Seems that it is being phased out;

 

https://www.xfinity.com/support/rate-card/

 

It's a PDF.


Scroll down to "Xfinity Internet" and look for "Additional IP Addresses".

 

If nothing is listed then it's likely to have been discontinued in your local market area.

 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

 • 

2 Messages

1 y ago

I have looked through the PDF already and did not see it in there... Wondering if this can be escalated?

 

Thanks,

Jacky

EG

Expert

 • 

86.7K Messages

1 y ago

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

 • 

2.5K Messages

1 y ago

Hi there, JW500. You came to the right place for help. I can definitely check to see if adding this feature is an option for you in your area. If it is, we can discuss further details, such as cost, etc. Please send me a private message with your first and last name.

 

 To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here