ITSupGG's profile

Regular Visitor

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3 Messages

Mon, Mar 9, 2020 12:00 PM

Second IP Address needed for SB8200

Hello
I called XFinity to get a second IP address for my SB8200 modem but no one seemed to understand what I was requesting and kept suggesting to use ipconfig to renew the existing IP.

I know it can be done and many people have it enabled.  How do I go about enabling it.  @ComcastAlly Since you understand the request and have helped others in the forum here.  Can you please help me get this configured?

Thanks

Responses

Accepted Solution

ComcastMorgan

Official Employee

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2.5K Messages

1 y ago

Hello and good morning, ITSupGG. Thank you for creating a post here within the community! You have come to the right place for support with this particular internet service feature. The second IP address is not available and/or supported in all markets any longer, but we can definitely look into yours and see if it's something available for you to add. In order to get started, please send me a PM with your first and last name.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

 

Thanks, I look forward to working with you. 

 

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EG

Expert

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86.2K Messages

1 y ago

First, check the "Rate Card" for your local area to see if that feature is even available anymore. Seems that it is being phased out;

 

https://www.xfinity.com/support/rate-card/

 

It's a PDF.


Scroll down to "Xfinity Internet" and look for "Additional IP Addresses".

 

If nothing is listed then it's likely to have been discontinued in your local market area.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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3 Messages

1 y ago

That is not always correct.  There were cases where it was not listed in the pdf, but the feature was available in that area.

EG

Expert

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86.2K Messages

1 y ago

Uhhhh... I used the term "likely"...........

 

So, would you like for me to escalate this for you and see what, if anything can be done ? I've done that many times for posters already..

 

If you checked the rate card, what does it say ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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3 Messages

1 y ago

I understand. So what is the escalation process?
I understand you are trying to help and I appreciate it.
Thanks
EG

Expert

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86.2K Messages

1 y ago

This has been escalated to the Comcast corporate employees that are available to these boards. 

 

You should get a reply here in your topic. Good luck !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Frequent Visitor

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5 Messages

1 y ago

Hello ComcastMorgan, I'm also interested in this feature. I can't PM you for some reason though. Please advise. Thank you.

Regular Visitor

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3 Messages

1 y ago

I was just on the phone for 2 hrs 15 minutes with technical support and they sent me a link to this thread to get an answer. Can you also help me with the identical request?

Official Employee

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2.5K Messages

1 y ago

Hi, JT442 and marked4trouble. I can help each of you out with this as well.

 

Normally we just ask that you create your own public post (with a summary of the support you're seeking) to allow the opportunity of either support from the community or us the chance to reply and potentially request that you send us a PM. A PM cannot be sent until at least one public post has been created by your user ID that you're logged in with. We also ask that you do not send us a private message without being asked to do so, just in order for us to be able to make sure we get to everyone as quickly and efficiently as possible. Appreciate your understanding on that.

 

JT442 - I saw you already sent a PM and marked4trouble, please try again now that you know a little bit more about how things work. The PM feature should work for you now. Thank you guys!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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3 Messages

1 y ago

Thanks for the response.

 

I started my own thread as per your guidance: https://forums.xfinity.com/t5/Your-Home-Network/SB8200-request-a-second-IP-address/td-p/3321842

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