Regular Visitor
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25 Messages
Scheduled maintenance
My internet went down suddenly due to "Scheduled Maintenance". Is there a way get some advance warning like an email or something so I don't suddenly get interrupted in the middle of doing stuff?
I tried talking to the bot and it didn't understand what notifications are and refused to transfer me to a live agent due to maintenance occurring in my area. This is just designed to [Edited: "Language"] people off.
XfinitySara
Official Employee
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1.6K Messages
6 days ago
Hello, @MKib - Thanks for coming to our Xfinity Community Forum with your maintenance notifications concern. I'm sorry to hear about the inconvenience caused by this latest interruption, and I'd love to help however I can today! Our team is great to work with because we'll always provide all the information you need, helping in any way we can :) We do provide details around proactive notifications here. We also provide some ways for you to keep track of updates as they become available during an interruption - you may use the Xfinity App and/or visit our Status Center for further details during those times. Also, our team remains here to support you and your household however we can, so never hesitate to create a new post if something else comes up! And let me know if this helps. Thank you!
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