Visitor
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1 Message
Scheduled Maintenance keeps getting pushed back. No working internet
My internet has been off since early Monday morning. When I log in to view outages in my area, there is none but there's a message that says there's planned maintenence in our area at 1am the next day. Fine. I'll wait and see if it works when I wake up in the morning. Well, now it's morning and it's still out. The scheduled maintenance also changed to two days from now. I'm extremely upset about this. I would like compensation at this point. You don't know if I work from home or not
EG
Expert
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113.2K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.6K Messages
2 days ago
I work from home, so I understand how important it is to have working services. I am happy to review the account and see what is going on @user_imdosb
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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