"SCHEDULED" maintenance and issues that follow

Suddenly internet stops working around midnight.  Open the app and see it says "SCHEDULED MAINTENANCE" should be back up 5:45 AM.

1st is comcast / xfinity complete lack of notification of service interrupt. 

2nd every time they do this, it takes phone calls to figure out what is wrong and magically it starts working before the several day away appointment

Anyone else experience such poor notification and resolution?  Seems every time they mess with the system I am the only one that has "issues" according to them.  Since their coverage overlaps another provider, knowing who is on their service is not easy so I can not tell if it's a single case or a blanket issue in the area.