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user_jxx7sq
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Thursday, November 6th, 2025 12:56 AM

Schedule tech

I’ve been on phone for over an hour troubleshooting with Xfinity Assistant, internet still not working. I need a tech 

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19 days ago

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user_jxx7sq

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2 Messages

21 days ago

Well, I got a tech at my home and he was professional, knowledgeable, friendly and he fixed my problem faster than my internet could open up an app, and my Xfinity internet is fast!  I am so satisfied and happy to be with Xfinity.  Bumpy start but they more than made up for any bump!  Thank you Xfinity!!

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EG

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114.7K Messages

@user_jxx7sq​ 

If known. Would you please share with the community what the solution for this issue was so that all readers here may benefit from it ? Thank you.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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20 days ago

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XfinityMonica

Official Employee

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76 Messages

Thank you for taking the time to share your feedback! We always want you to have the best experiences with us, thank you for choosing Xfinity!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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19 days ago

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EG

Expert

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114.7K Messages

27 days ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.

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XfinityMatthew

Official Employee

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1.1K Messages

26 days ago

Hello @user_jxx7sq We appreciate you leaving a post. Did you get this resolved? If not we would be happy to help get a tech scheduled if necessary. 

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