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Sunday, February 2nd, 2025 4:34 PM

SBG8300 parental control issue

First, understand I am not tech savvy.

I have an SBG8300 and it won't let me add, edit, or delete words or sites in the parental control area. I have 18 blocked sites and 26 blocked words entered. Is there a limit?  If so, how do I delete when it won't let me? I'd reset the SBG8300, but I'm afraid I will not be able to reconnect with all the correct settings for xfinity connection (this is where the tech savvy part scares me).

Also, unrelated to above, I have a 2.4 and a 5 GHz wifi set up.  They work fine, but can I set one of them to turn OFF at night?  I need one one for security cameras, but want the TV and phone shut OFF at night so kids will sleep.

Official Employee

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1.8K Messages

16 hours ago

 

user_kgvwmh Hello! We'll do our best to point you in the right direction since you are using a third-party modem. We did check and the modem you have which should be an Arris model, does have an app where parental controls and devices can be managed. We would suggest starting there to see if you are able to get this taken care of.

 

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