smizzy's profile

New Poster

 • 

1 Message

Sun, Oct 25, 2020 9:00 AM

SB8200 - request a second IP address

I called XFinity to get a second IP address for my SB8200 modem but no one seemed to understand what I was requesting and one representative told me it would not work.

 

I understand that it has been done quite often if supported by the ISP, and I know my hardware can support. I say a post that indicated I should create my own post, so I created this one.

 

Previous Post: https://forums.xfinity.com/t5/Your-Home-Network/Second-IP-Address-needed-for-SB8200/td-p/3311835

 

https://forums.xfinity.com/t5/Your-Home-Network/SB8200-request-a-second-IP-address/td-p/3321842

 

 

Responses

EG

Expert

 • 

86.6K Messages

7 m ago

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

 • 

2.5K Messages

7 m ago

Hi! Sorry you have had some trouble getting support with this previously, but you came to the right place for help! Please send me a PM with your first and last name and we will see if this is something that is available to you.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thanks!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here