JT442's profile

Regular Visitor

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3 Messages

Mon, Apr 6, 2020 2:00 PM

SB8200 - request a second IP address

I have a personally procured cable modem by ARRIS that supports a second IP address when the ISP provides this. 

 

https://arris.secure.force.com/consumers/articles/General_FAQs/SB8200-Ethernet-Ports/?l=en_US&fs=RelatedArticle

 

I was just on the phone for 2 hrs 15 minutes with technical support and they sent me a thread to get an answer. I am starting my own thread at the recommendation of the Comcast employee. 

 

Thank you.

 

--JT

Responses

Official Employee

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2.5K Messages

1 y ago

Hello again, JT442. We appreciate you creating your own post here within the community. We discussed checking to see if adding an additional IP address is something that is still available in your area. I will continue working with you privately on this, in order to see if it's something we can accomplish. 

I am an Official Comcast Employee.
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Visitor

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1 Message

I’m in the same boat, i guess just one year later than this thread. Hoping you can help me get a second ip addres for the same router. Arris Surfboard Router (SB8200). It would be a huge help. 

EG

Expert

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86.5K Messages

@user_d758cd 

Please create a new topic of your own here on this board detailing your issue. Thanks. Year old dead thread now being closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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