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nibbsx
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Monday, January 9th, 2023 11:32 PM

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SB8200... Not getting gigabit speeds

In reading in the past posts it looks like there is something that can be done to fix this issue...possibly a push to the modem?  Currently getting no more that 500-700 on a good day, usually closer to 300-400.   Should get 1.2 GB (or something close)

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2 years ago

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BruceW

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26.4K Messages

2 years ago

[SB8200] ...  1.2 GB ...

Note that the SB8200 is not approved for use with the gigabit Internet tier. https://www.xfinity.com/support/devices says that modem is good for "Wired Download Speed Up to 957 Mbps". Using devices on Internet speed tiers for which Comcast has not approved them tends to produce unexpected results, often speeds well below the manufacturer's ratings. 

It would be best to purchase a device approved for use with the gigabit tier, or drop your Internet plan back to a speed for which your modem is approved.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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nibbsx

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@BruceW​ Funny enough It would cost me $20/mnth more to lower my internet speed and > ~$150 to get a modem that is approved.  So I guess I stick with what I have.  Thanks for the reply.  

2 years ago

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CCShaina

Problem Solver

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393 Messages

@nibbsx Thank you for bringing these connection speed concerns to our attention here at the Xfinity Community Forums.  As @BruceW mentioned, in order to receive the full benefit of the Gigabit speeds you are subscribed to, you will want to make sure any approved third-party modem equipment is capable of reaching these speeds. Were the speeds you mentioned above on a wireless or hardwired ethernet connection?

Additionally, we would always be glad to discuss the option of leasing one of Xfinity's own Gigabit speed capable xFi Advanced gateways, and I can certainly review your account to ensure you are receiving the best plan possible for your internet speed and service. If you would like to further discuss those options, please feel free to send our team a direct message with your full name and full address.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast.

2 years ago

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