george_pa07022's profile

Frequent Visitor

 • 

15 Messages

Monday, August 14th, 2023 6:47 PM

Closed

SB8200 Modem having multiple event codes and uncorrectable errors shortly after reboots

Unfortunately, my modem is at the point where daily reboots are necessary to restore Internet access. This occurred last June (6/30/22) and fortunately was resolved after a visit from a Comcast technician and a supervisor. At that time, I was having similar errors but the upstream power was abnormally high. I have been reviewing the status monthly since. All readings are within specification and seem optimal but there have always been Error Type Codes 16 & 24 ; Chan ID: 33. Even with these errors in the event log, uncorrectable errors have been at a minimum and no disconnects were experienced. Within the past week, the errors have multiplied and new errors are occurring. These are Error Type Codes 1 & 4 ; Chan ID: 33. There are also MDD message timeout errors. Uncorrectable errors appear shortly after a reboot of the modem. Eventually, the Internet drops and a reboot is necessary to restore service. Downstream power is +4.4 dBmV to +10.4dBmV on all channels. SNR is 39.0 to 40.2 dB. Upstream power is 46.0, 47.0, 47.0, 47.0 on Channels 1-4 respectively. In past visits, a new coax cable was run inside a new PVC conduit, splitter and filter was replaced, and new connectors were installed on all cable ends. There is only one splitter installed at my installation. Can someone from Comcast review my logs and advise what steps can be taken to correct the issues? Thank you!

Oldest First
Selected Oldest First

Official Employee

 • 

2.7K Messages

3 years ago

Howdy @george_pa07022

 

We can easily help review the logs.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

 

Frequent Visitor

 • 

15 Messages

@XfinityThomasB​ Thank you to all those who helped me with this issue.  A technician was dispatched.  After much troubleshooting, it was determined that there was a problem on our node that also affected others in the area.  The issue was then escalated to the Maintenance group who found and resolved the problems.

Official Employee

 • 

3.2K Messages

@george_pa07022  We want to thank you for reaching out on the Community Forum for support with your Internet Connectivity issue. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here