Frequent Visitor
•
15 Messages
SB8200 Modem having multiple event codes and uncorrectable errors shortly after reboots
Unfortunately, my modem is at the point where daily reboots are necessary to restore Internet access. This occurred last June (6/30/22) and fortunately was resolved after a visit from a Comcast technician and a supervisor. At that time, I was having similar errors but the upstream power was abnormally high. I have been reviewing the status monthly since. All readings are within specification and seem optimal but there have always been Error Type Codes 16 & 24 ; Chan ID: 33. Even with these errors in the event log, uncorrectable errors have been at a minimum and no disconnects were experienced. Within the past week, the errors have multiplied and new errors are occurring. These are Error Type Codes 1 & 4 ; Chan ID: 33. There are also MDD message timeout errors. Uncorrectable errors appear shortly after a reboot of the modem. Eventually, the Internet drops and a reboot is necessary to restore service. Downstream power is +4.4 dBmV to +10.4dBmV on all channels. SNR is 39.0 to 40.2 dB. Upstream power is 46.0, 47.0, 47.0, 47.0 on Channels 1-4 respectively. In past visits, a new coax cable was run inside a new PVC conduit, splitter and filter was replaced, and new connectors were installed on all cable ends. There is only one splitter installed at my installation. Can someone from Comcast review my logs and advise what steps can be taken to correct the issues? Thank you!




XfinityThomasB
Official Employee
•
2.7K Messages
3 years ago
Howdy @george_pa07022
We can easily help review the logs.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
2
0