Visitor
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15 Messages
Sb8200 Arris almost 3 months and still waiting for a fix
Over 60 hours of calls and chat. 8 home visits from tech team. 3 with the warehouse supervisor. All lines and equipment replaced, check, reset, and test over 2 dozen times. I still have a service that peaks and drops so badly that any streaming service I use can not maintain any constant clarity or play. On 800mgb download 15mgb upload I shouldn't see these kinds of issues. I can drop as low as 100mgb download and jump to 850mgb never giving me a consistent connection. Upload is the same with lows of 147kb to highs of 21mgb. Just constantly up and down like a wave. It seems others in these forums have had similar issues. I had asked that their solution be shared with the Monterey CA team but was told by Comcast to make my own post and that solution would not work as each person's issues would be very different. Seeing as the post shared near identical symptoms I thought any advice could help since we seem to be at a loss to what could be causing this problem. My uncorrectables are 1.5x my correctable on all channels. I have a constant sync failure and time out. As well as a configuration file rejection. Snr and power levels are perfect. They have been tweak by Comcast with Arris requested levels to meet needs. The tech team has been awesome at trying to get this handled but we have ran out of ideas. So any help would be great. 3 months is to long to wait not just for entertainment but it has cost me a job already as well.
Responses
EG
Expert
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89K Messages
2 m ago
What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
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