1 Message
SB8200 _ Modem
My SB8200 model suddenly stopped working and the diagnosis of the Xfinity technician is to replace the modem with Gateway (which is an additional $15/month). Xfinity claims that the modem is defective and it is not. We bought a new modem to test but again, this didn't work.
This is a deceptive advertising to show compatible modems on the website and yet force the customer switch to Xfinity provided modem to charge more. We didn't have Internet for 2 days and spent countless of hours on the phone, including a technician showing up just to tell us only Xfinity modem will solve the issue.
XfinityEva
Official Employee
•
1.2K Messages
27 days ago
Thank you for visiting our Forums and sharing your experience. This is not what we want for you and our technicians will recommend what is best for your service/connection. We do have offers where we can check for $0 modem and/or if you find that switching to a different owned modem resolves your issue you can do that as well. We are always willing to work with you on options and stay with you through this platform until your concerns are resolved.
Can you please send us a direct message with your full name and service address? What you can expect from that is that we will start by taking a look at the account, any cause/resolutions provided by the technician, what was worked as well as checking your signals and can even check on deals for the modem.
To send a direct message:
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