KAIREWA's profile

Frequent Visitor

 • 

9 Messages

Sun, May 9, 2021 4:46 AM

SB8200 - 2nd Public IP

Hi I’ve had 2nd public IP and was using it until the modem was re-provisioned after I enabled LAG on SB8200 modem. 

This resulted in losing the secondary public IP, have been over the phone all day but couldn’t get it resolved. 

Current status, hard reset modem to factory.

Seeking assistance to activate 2nd IP service. 

Responses

Accepted Solution

Official Employee

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229 Messages

1 m ago

Hello, @KAIREWA. We would be happy to help with the 2nd public IP address. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
 Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

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9 Messages

I got back home and tried to see if AppleTV gets an IP address. Yep!!

Thanks! 

EG

Expert

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87K Messages

1 m ago

@ComcastRayana 

Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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