B

Visitor

 • 

1 Message

Mon, Apr 19, 2021 3:25 AM

SB200 tons of Uncorrectable's and dropped packets

Im having tons of issues with dropped packets to the internet and an unreliable connection.

There are no amps or splitters and a direct new RG6 feed from the drop to the modem about 80'.

 I don't get any bonded up channels and the down is using CH 48 that apparently has tons of corrected packets, all channels have uncorrectables above 500

Any help would be appreciated.

Status Page

https://www.dropbox.com/s/tb7cuynec3akktj/Status%20Page.pdf?dl=0 

Event Log Page

[Edit: Personal Information]

Responses

ComcastLizzy

Official Employee

 • 

88 Messages

1 m ago

Hi there, @bmierkey! Thank you for taking the time to post on our awesome Xfinity Community Forum for help! I am sorry to hear about the trouble with packet loss; I know this can be really frustrating to deal with. You're in good hands here, though, and our experts will get you taken care of. :) Would you please send me a message with your first and last name?

 

To send a Live Chat, click the Peer to Peer chat icon at the top right of the page and enter Xfinity Support in the "To" section of the chat.

 

I look forward to chatting with you soon!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
EG

Expert

 • 

86.7K Messages

1 m ago

Well yeah, you do indeed have bonded upstream channels... And the downstream does not just use channel # 48. They are all used in a conglomeration.

There is a known glitch with some makes / models of modem's firmware where the measuring mechanism incorrectly reads the power level, the SNR, and the bit errors for that channel. So it reads many errors when there really aren't. 

Are you actually having any connectivity / speed issues or are you just focusing on those errors ? 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here