Visitor
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2 Messages
Samsung TV not connecting to internet
Samsung TV. No internet access. I have tried two Xfinity modem-routers and nothing works. The first one worked for about 3 months then stopped. I can connect to the router but no internet. Everything else in the house works fine. Replaced motherboard and WiFi equipment in TV. Tried NETGEAR router and TV works fine. What gives?
XfinityMelinda
Official Employee
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455 Messages
20 days ago
Hello @user_lot99u, and thank you for taking the time to post on our Xfinity Community Forum.
I understand how frustrating this must be, especially after replacing hardware in the TV, trying multiple Xfinity gateways, and still not being able to get an internet connection on your Samsung TV when your other devices are working normally.
To help us better understand what's happening, are you receiving any specific error messages on the TV when attempting to connect? We'd also recommend reviewing the TV's network settings, restarting both the TV and gateway, and ensuring the TV's software is up-to-date. If the issue continues, Samsung Support may be able to assist with any device-specific settings.
You may also find these support resources helpful:
When you have a chance, please let us know what error message you're seeing, if any, and we'll be happy to continue helping. We're here to support you!
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