samsung phone keeps disconnecting from home network wifi.. unable to reconnect. keeps failing validation?

anyone else have this issue.. started about a month ago. before that i had no problem connecting to gateway wifi.. as of recently. frequently get disconnected and am unable to reconnect.. when calling tech support. they will refresh signal to my gateway and then my phone auto connects.. for about 4-8 hours and then gets disconnected again saying connection failed.. same with another samsung phone. i had the gateway replaced so its new. i turned off my wifi and back on.,. on my phone. turned phone to airplane mode to hopefully reset connection. nothing. i can even be sitting right next to the gateway and still cannot connect. its an a32 5g phone. .again. up till recently.. its ALWAYS been connected wifi fine. but now all sorts of issues. HELP!!!

Responses

XfinityLinda

Official Employee

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1.8K Messages

25 days ago

Thank you for meeting us here in our community about the trouble connecting your Samsung A32 to Wi-Fi on our Gateway, @user_l5b9ts. We're happy to help. It sounds like this is happening with all Samsung devices. Are you having trouble keeping the connection on other tablets or devices in the home as well? Do you know which Gateway you have?

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user_l5b9ts

8 Messages

@XfinityLinda hi linda.. thanks for the reply.. the gateway is XB8.. all my other devices seem to be fine.. TV. PC's etc.. its ONLY my samsung phone and each day i literally have to spend about 2 hours trying everything to get connected.. just to use my wifi about 4 hours before it disconnects and will not reconnect. i have searched online for authentication errors for samsung and have tried all the solutions. sometimes they work. sometimes no. BUT if they do work. they only work ONE time i cannot try them again as they dont work. i am so frustrated with this stupid thing. i have to sit in my apartment and use my Cellular carrier minutes and data while i have a gateway with wifi i cannot use..

25 days ago

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XfinityJoe

Official Employee

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760 Messages

Good morning @user_l5b9ts let's take a closer look at your signal levels

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

25 days ago

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user_l5b9ts

8 Messages

@XfinityJoe i sent you a reply.. but as i commented to you. i am guessing xfinity did something as the last 24 hours. i have left and come home and when i get in my place. my phone auto connects to my network just like it used to. and the signal stays.. it has not dropped so far.. it seems a little sluggish. but its now connecting.... UPDATE.. i stand corrected. it only lasted for 2 days now back to square one.

(edited)

23 days ago

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user_c81vmy

2 Messages

24 days ago

Having same issue with samsung phone connecting to my xfinity home internet. I tried all of the samsung recommendations - turning off wifi; rebooting modem and nothing works. This just started. Any suggestions.

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XfinityAbby

Official Employee

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130 Messages

Hello, @user_c81vmy. I would love to take a look at your account and help you with this. I know how important it is to have your phone working on WI-FI. Please send us a direct message with your name and address so that I can help you resolve this.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

21 days ago

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user_l5b9ts

8 Messages

@user_c81vmy i am working with tech support. still no solutions. everything tried.. sometimes it works but only for a few hours and then back to problem. .. if i get a solution will post it. but dont think it will be soon. you may want to open ticket with tech support as well. if you read the posts listed here a tech showed how to send a direct message to tech support. thats where i am at now.

20 days ago

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EG

Expert

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110.2K Messages

24 days ago

@user_l5b9ts @XfinityJoe

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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user_l5b9ts

8 Messages

@EG there is no solution as of yet.. i am now working with tech support.. and its going to engineers.. so dont think a solution will be comin g for a while.

20 days ago

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EG

Expert

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110.2K Messages

@user_l5b9ts

Thank you for updating your topic ! Hope they get things squared away for you quickly ! Good luck ! Please post again about how this turns out.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

19 days ago

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user_lkbcc6

2 Messages

22 days ago

yes having the same issue with 2 Samsung phones (13) but we have a Samsung 9 that is not experiencing the problem. All other devices connect fine.

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user_l5b9ts

8 Messages

4 days ago

this is the final reply to all this. the issue HAS been resolved.. it was not an Xfinity issue at all. my phone is over 3 years old and what the engineers discovered was that my operating system on the phone was version 13.. the latest version of androids is 15.. so i wondered why.. even though i keep the software up to date.. was the operating system not higher than 13.. after digging more into it. i looked up my A32 and saw that the phone was only limited by the manufacture to allow 2 operating system upgrades.. which for my phone was version 13.. so essentially what they do is force you to buy a new phone.. xfinity said that since my phone would not update higher than version 13.. it was not keeping up with what was needed to keep my connections going. since my phone didnt have the latest info.. i ended up buy a new A35 phone and updated it when i got home. i now have version 14.. version 15 is not ready for my phone yet. but will be in the next month or 2.. i turned on the phone got it all set up and since then i am now back to where i was before the messed up connections. it connects every single time. so all i can suggest.. is for those having the disconnection issues on the androids.. check your OS version. if it is not at LEAST version 14.. the odds are.. you need a new phone. hope this helps some other people.. take care

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kayb999

Frequent Visitor

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7 Messages

3 days ago

I have the a32 5g and also started having problems connecting to my home wifi when Xfinity switched me to the newer XB8 gateway. But, the problem can’t be blamed solely on android 13 or Xfinity would be negating an incredible number of phones. I believe there is something not properly accounted for in the new gateway. I can connect if I’m persistent and I don’t get kicked off once connected. I‘m asked repeatedly to put in the password though it says the password hasn’t changed. Whether I put in the password, or not, it takes about 6 tries to connect. At least I am now connecting most of the time at 5ghz instead of initially connecting only at 2.4ghz. Also, I have no issues connecting to the Xfinity Mobile hotspots. I hope Xfinity doesn’t just blame the phone software and checks why they lost backward compatibility with this gateway

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user_l5b9ts

8 Messages

@kayb999 when an operating system gets updated.. it will update drivers etc.. to keep up with changes.. using old drivers may not be able to work with newer equipment.. just like a PC OS updating all the time. it will update things to keep them working.. my phone would connect as well at times. after playing with it for a couple of hours.. it was just a temporary fix.. my phone would sometimes connect for a few hours and then disconnect .. so mine was doing the same thing as yours.. it was up and down a lot of the time and as time went on,. it started connecting less and less.. the only thing wrong on my network. was the phone. all other devices connected fine.. i too was able to connect to other networks fine. but as i said. i understand about needing to update things.. if we were able to get at least version 14 on our phones. we would have been fine. it was a hit and a miss with using old wifi drivers on the newer gateway.. i wish i could have kept my a32.. but it had outlived its use.. you can keep trying to connect. but it will be a lot of frustration for you. good luck. the engineers checked everything on the network . my gateway etc.. it all checked out. IF the issue was multiple devices were failing. thats a whole other issue..

3 days ago

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Your Home Network

user_l5b9ts

samsung phone keeps disconnecting from home network wifi.. unable to reconnect. keeps failing validation?

XfinityLinda

user_l5b9ts

XfinityJoe

user_l5b9ts

user_c81vmy

XfinityAbby

user_l5b9ts

EG

user_l5b9ts

EG

user_lkbcc6

user_l5b9ts

kayb999

user_l5b9ts

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