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user_l5b9ts
1st Topic

3 Messages

Tuesday, April 8th, 2025 9:57 PM

samsung phone keeps disconnecting from home network wifi.. unable to reconnect. keeps failing validation?

anyone else have this issue.. started about a month ago. before that i had no problem connecting to gateway wifi.. as of recently. frequently get disconnected and am unable to reconnect.. when calling tech support. they will refresh signal to my gateway and then my phone auto connects.. for about 4-8 hours and then gets disconnected again saying connection failed..  same with another samsung phone.  i had the gateway replaced so its new. i turned off my wifi and back on.,. on my phone. turned phone to airplane mode to hopefully reset connection. nothing. i can even be sitting right next to the gateway and still cannot connect. its an a32 5g phone. .again. up till recently.. its ALWAYS been connected wifi fine. but now all sorts of issues. HELP!!!

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Updated 

14 hours ago

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XfinityLinda

Official Employee

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1.7K Messages

4 days ago

Thank you for meeting us here in our community about the trouble connecting your Samsung A32 to Wi-Fi on our Gateway, @user_l5b9ts. We're happy to help. It sounds like this is happening with all Samsung devices. Are you having trouble keeping the connection on other tablets or devices in the home as well? Do you know which Gateway you have? 

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user_l5b9ts

3 Messages

@XfinityLinda​ hi linda.. thanks for the reply.. the gateway is XB8.. all my other devices seem to be fine.. TV. PC's etc.. its ONLY my samsung phone and each day i literally have to spend about 2 hours trying everything to get connected.. just to use my wifi about 4 hours before it disconnects and will not reconnect. i have searched online for authentication errors for samsung and have tried all the solutions. sometimes they work. sometimes no. BUT if they do work. they only work ONE time i cannot try them again as they dont work. i am so frustrated with this stupid thing. i have to sit in my apartment and use my Cellular carrier minutes and data while i have a gateway with wifi i cannot use.. 

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4 days ago

0

XfinityJoe

Official Employee

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721 Messages

Good morning @user_l5b9ts let's take a closer look at your signal levels 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

0

user_l5b9ts

3 Messages

@XfinityJoe​ i sent you a reply.. but as i commented to you. i am guessing xfinity did something as the last 24 hours. i have left and come home and when i get in my place. my phone auto connects to my network just like it used to. and the signal stays.. it has not dropped so far.. it seems a little sluggish. but its now connecting.

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3 days ago

0

user_c81vmy

2 Messages

3 days ago

Having same issue with samsung phone connecting to my xfinity home internet.  I tried all of the samsung recommendations - turning off wifi; rebooting modem and nothing works.  This just started.  Any suggestions.

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XfinityAbby

Official Employee

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21 Messages

Hello, @user_c81vmy. I would love to take a look at your account and help you with this. I know how important it is to have your phone working on WI-FI. Please send us a direct message with your name and address so that I can help you resolve this. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 hours ago

0

EG

Expert

 • 

109.7K Messages

3 days ago

@user_l5b9ts @XfinityJoe 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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user_lkbcc6

1 Message

2 days ago

yes having the same issue with 2 Samsung phones (13) but we have a Samsung 9 that is not experiencing the problem. All other devices connect fine.

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