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Friday, September 13th, 2024 7:07 PM

S33 SURFboard® DOCSIS® 3.1 Cable Modem internet dropping going off and on 2 or 3 times a day

internet dropping going off and on

internet dropping going off and on here is my info every day it is getting very annoying any help will be awesome thank you

S33 SURFboard® DOCSIS® 3.1 Cable Modem

Date Time Event Level Description
31/12/1969
19:00:24 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:37 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:20 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:34 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:34 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:34 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:20 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:24 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:37 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
17/8/2024
05:58:08 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;
31/12/1969
19:00:16 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:21 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:25 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:38 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:38 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:38 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:21 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:07:17 3 No Ranging Response received - T3 time-out
31/12/1969
19:13:10 3 No Ranging Response received - T3 time-out
31/12/1969
19:18:20 3 No Ranging Response received - T3 time-out
31/12/1969
19:18:49 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:18:49 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
27/8/2024
16:51:42 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:16 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:20 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:25 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:38 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:38 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:38 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:16 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:21 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:36 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:36 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:36 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:21 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:24 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:37 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:16 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:21 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:25 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:37 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:16 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:21 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:25 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:38 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:38 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:38 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:20 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:21 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:25 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:38 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:38 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:38 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:20 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:24 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:37 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
12/9/2024
23:18:41 3 Failed LAN WebGUI login attempt from  on 24/09/12 at 11:18 PM.
12/9/2024
23:19:08 3 Successful LAN WebGUI login from  on 24/09/12 at 11:19 PM.
12/9/2024
23:35:34 3 Failed LAN WebGUI login attempt from  on 24/09/12 at 11:35 PM.
12/9/2024
23:35:45 3 Successful LAN WebGUI login from  on 24/09/12 at 11:35 PM.
13/9/2024
00:05:51 3 Failed LAN WebGUI login attempt from  on 24/09/13 at 12:05 AM.
13/9/2024
00:06:03 3 Successful LAN WebGUI login from  on 24/09/13 at 12:06 AM.
13/9/2024
00:29:27 3 Successful LAN WebGUI login from  on 24/09/13 at 12:29 AM.
31/12/1969
19:00:16 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:20 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:23 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:27 6 Honoring MDD; IP provisioning mode = IPv6
31/12/1969
19:00:39 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:39 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:39 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
13/9/2024
09:15:05 6 DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.
13/9/2024
11:55:15 3 Successful LAN WebGUI login from  on 24/09/13 at 11:55 AM.
13/9/2024
13:51:00 3 Successful LAN WebGUI login from on 24/09/13 at 1:50 PM.

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
5 Locked QAM256 507000000 Hz 5 dBmV 42 dB 0 0
2 Locked QAM256 483000000 Hz 6 dBmV 42 dB 0 0
3 Locked QAM256 489000000 Hz 6 dBmV 42 dB 0 0
4 Locked QAM256 495000000 Hz 5 dBmV 42 dB 0 0
6 Locked QAM256 513000000 Hz 5 dBmV 42 dB 1 0
7 Locked QAM256 519000000 Hz 5 dBmV 42 dB 0 0
8 Locked QAM256 525000000 Hz 5 dBmV 42 dB 0 0
9 Locked QAM256 531000000 Hz 5 dBmV 42 dB 1 0
10 Locked QAM256 537000000 Hz 4 dBmV 41 dB 1 0
11 Locked QAM256 543000000 Hz 4 dBmV 41 dB 1 0
12 Locked QAM256 549000000 Hz 4 dBmV 41 dB 0 0
13 Locked QAM256 555000000 Hz 4 dBmV 41 dB 0 0
14 Locked QAM256 561000000 Hz 4 dBmV 41 dB 0 0
15 Locked QAM256 567000000 Hz 4 dBmV 41 dB 0 0
16 Locked QAM256 573000000 Hz 4 dBmV 41 dB 1 0
17 Locked QAM256 579000000 Hz 4 dBmV 41 dB 0 0
18 Locked QAM256 585000000 Hz 4 dBmV 41 dB 2 0
19 Locked QAM256 591000000 Hz 4 dBmV 41 dB 0 0
20 Locked QAM256 597000000 Hz 4 dBmV 41 dB 3 0
21 Locked QAM256 603000000 Hz 4 dBmV 41 dB 2 0
22 Locked QAM256 609000000 Hz 4 dBmV 41 dB 1 0
23 Locked QAM256 615000000 Hz 5 dBmV 41 dB 3 0
24 Locked QAM256 621000000 Hz 4 dBmV 41 dB 4 0
25 Locked QAM256 627000000 Hz 4 dBmV 38 dB 5 0
26 Locked QAM256 633000000 Hz 5 dBmV 38 dB 6 0
27 Locked QAM256 639000000 Hz 5 dBmV 41 dB 6 0
28 Locked QAM256 645000000 Hz 4 dBmV 41 dB 1 0
29 Locked QAM256 651000000 Hz 4 dBmV 41 dB 3 0
30 Locked QAM256 657000000 Hz 4 dBmV 41 dB 0 0
31 Locked QAM256 663000000 Hz 4 dBmV 41 dB 3 0
32 Locked QAM256 669000000 Hz 4 dBmV 41 dB 4 0
37 Locked OFDM PLC 690000000 Hz 4 dBmV 40 dB 214287492 0


Upstream Bonded Channels
Channel ID Lock Status US Channel Type Frequency Width Power
1 Locked SC-QAM 35600000 Hz 6400000 38.0 dBmV
2 Locked SC-QAM 29200000 Hz 6400000 38.0 dBmV
3 Locked SC-QAM 22800000 Hz 6400000 37.5 dBmV
4 Locked SC-QAM 16400000 Hz 6400000 36.5 dBmV
5 Locked SC-QAM 39600000 Hz 1600000 38.8 dBmV

Official Employee

 • 

1.8K Messages

2 months ago

 

techgorilla, Hi there! Thanks for taking the time out of your day to reach out and to send over that screenshot. I know how important it is to have your internet services working correctly as someone who works from home. I am sorry to learn about this experience with the internet service dropping off and on. We are the right place to go for help. Our team of experts are happy to assist. Have you also tried running an internet health test via the Xfinity app, by chance to see what results it pulls for you?

 

7 Messages

yes said it was fine which it is not lets see what EG says

Official Employee

 • 

1.8K Messages

 

techgorilla, Thanks for sharing these details. We will be happy to pull up the account on our end and take a look at what's going on. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 Messages

2 months ago

https://ibb.co/GCfX2N3

7 Messages

your name is not in the system I cannot message you at all

Expert

 • 

106.9K Messages

2 months ago

@techgorilla 

You need to use the Xfinty Support name as the employee stated.

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