7 Messages
S33 SURFboard® DOCSIS® 3.1 Cable Modem internet dropping going off and on 2 or 3 times a day
internet dropping going off and on
internet dropping going off and on here is my info every day it is getting very annoying any help will be awesome thank you
S33 SURFboard® DOCSIS® 3.1 Cable Modem
Date Time Event Level Description
31/12/1969
19:00:24 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:37 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:20 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:34 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:34 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:34 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:20 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:24 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:37 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
17/8/2024
05:58:08 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;
31/12/1969
19:00:16 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:21 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:25 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:38 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:38 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:38 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:21 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:07:17 3 No Ranging Response received - T3 time-out
31/12/1969
19:13:10 3 No Ranging Response received - T3 time-out
31/12/1969
19:18:20 3 No Ranging Response received - T3 time-out
31/12/1969
19:18:49 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:18:49 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
27/8/2024
16:51:42 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:16 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:20 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:25 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:38 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:38 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:38 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:16 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:21 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:36 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:36 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:36 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:21 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:24 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:37 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:16 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:21 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:25 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:37 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:16 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:21 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:25 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:38 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:38 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:38 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:20 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:21 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:25 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:38 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:38 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:38 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:20 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:24 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:37 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
12/9/2024
23:18:41 3 Failed LAN WebGUI login attempt from on 24/09/12 at 11:18 PM.
12/9/2024
23:19:08 3 Successful LAN WebGUI login from on 24/09/12 at 11:19 PM.
12/9/2024
23:35:34 3 Failed LAN WebGUI login attempt from on 24/09/12 at 11:35 PM.
12/9/2024
23:35:45 3 Successful LAN WebGUI login from on 24/09/12 at 11:35 PM.
13/9/2024
00:05:51 3 Failed LAN WebGUI login attempt from on 24/09/13 at 12:05 AM.
13/9/2024
00:06:03 3 Successful LAN WebGUI login from on 24/09/13 at 12:06 AM.
13/9/2024
00:29:27 3 Successful LAN WebGUI login from on 24/09/13 at 12:29 AM.
31/12/1969
19:00:16 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:20 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:23 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:27 6 Honoring MDD; IP provisioning mode = IPv6
31/12/1969
19:00:39 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:39 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:39 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
13/9/2024
09:15:05 6 DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.
13/9/2024
11:55:15 3 Successful LAN WebGUI login from on 24/09/13 at 11:55 AM.
13/9/2024
13:51:00 3 Successful LAN WebGUI login from on 24/09/13 at 1:50 PM.
Downstream Bonded Channels | |||||||
---|---|---|---|---|---|---|---|
Channel ID | Lock Status | Modulation | Frequency | Power | SNR/MER | Corrected | Uncorrectables |
5 | Locked | QAM256 | 507000000 Hz | 5 dBmV | 42 dB | 0 | 0 |
2 | Locked | QAM256 | 483000000 Hz | 6 dBmV | 42 dB | 0 | 0 |
3 | Locked | QAM256 | 489000000 Hz | 6 dBmV | 42 dB | 0 | 0 |
4 | Locked | QAM256 | 495000000 Hz | 5 dBmV | 42 dB | 0 | 0 |
6 | Locked | QAM256 | 513000000 Hz | 5 dBmV | 42 dB | 1 | 0 |
7 | Locked | QAM256 | 519000000 Hz | 5 dBmV | 42 dB | 0 | 0 |
8 | Locked | QAM256 | 525000000 Hz | 5 dBmV | 42 dB | 0 | 0 |
9 | Locked | QAM256 | 531000000 Hz | 5 dBmV | 42 dB | 1 | 0 |
10 | Locked | QAM256 | 537000000 Hz | 4 dBmV | 41 dB | 1 | 0 |
11 | Locked | QAM256 | 543000000 Hz | 4 dBmV | 41 dB | 1 | 0 |
12 | Locked | QAM256 | 549000000 Hz | 4 dBmV | 41 dB | 0 | 0 |
13 | Locked | QAM256 | 555000000 Hz | 4 dBmV | 41 dB | 0 | 0 |
14 | Locked | QAM256 | 561000000 Hz | 4 dBmV | 41 dB | 0 | 0 |
15 | Locked | QAM256 | 567000000 Hz | 4 dBmV | 41 dB | 0 | 0 |
16 | Locked | QAM256 | 573000000 Hz | 4 dBmV | 41 dB | 1 | 0 |
17 | Locked | QAM256 | 579000000 Hz | 4 dBmV | 41 dB | 0 | 0 |
18 | Locked | QAM256 | 585000000 Hz | 4 dBmV | 41 dB | 2 | 0 |
19 | Locked | QAM256 | 591000000 Hz | 4 dBmV | 41 dB | 0 | 0 |
20 | Locked | QAM256 | 597000000 Hz | 4 dBmV | 41 dB | 3 | 0 |
21 | Locked | QAM256 | 603000000 Hz | 4 dBmV | 41 dB | 2 | 0 |
22 | Locked | QAM256 | 609000000 Hz | 4 dBmV | 41 dB | 1 | 0 |
23 | Locked | QAM256 | 615000000 Hz | 5 dBmV | 41 dB | 3 | 0 |
24 | Locked | QAM256 | 621000000 Hz | 4 dBmV | 41 dB | 4 | 0 |
25 | Locked | QAM256 | 627000000 Hz | 4 dBmV | 38 dB | 5 | 0 |
26 | Locked | QAM256 | 633000000 Hz | 5 dBmV | 38 dB | 6 | 0 |
27 | Locked | QAM256 | 639000000 Hz | 5 dBmV | 41 dB | 6 | 0 |
28 | Locked | QAM256 | 645000000 Hz | 4 dBmV | 41 dB | 1 | 0 |
29 | Locked | QAM256 | 651000000 Hz | 4 dBmV | 41 dB | 3 | 0 |
30 | Locked | QAM256 | 657000000 Hz | 4 dBmV | 41 dB | 0 | 0 |
31 | Locked | QAM256 | 663000000 Hz | 4 dBmV | 41 dB | 3 | 0 |
32 | Locked | QAM256 | 669000000 Hz | 4 dBmV | 41 dB | 4 | 0 |
37 | Locked | OFDM PLC | 690000000 Hz | 4 dBmV | 40 dB | 214287492 | 0 |
Upstream Bonded Channels | ||||||
---|---|---|---|---|---|---|
Channel ID | Lock Status | US Channel Type | Frequency | Width | Power | |
1 | Locked | SC-QAM | 35600000 Hz | 6400000 | 38.0 dBmV | |
2 | Locked | SC-QAM | 29200000 Hz | 6400000 | 38.0 dBmV | |
3 | Locked | SC-QAM | 22800000 Hz | 6400000 | 37.5 dBmV | |
4 | Locked | SC-QAM | 16400000 Hz | 6400000 | 36.5 dBmV | |
5 | Locked | SC-QAM | 39600000 Hz | 1600000 | 38.8 dBmV |
XfinityGabriel
Official Employee
•
1.8K Messages
2 months ago
2
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techgorilla
7 Messages
2 months ago
https://ibb.co/GCfX2N3
1
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EG
Expert
•
106.9K Messages
2 months ago
@techgorilla
You need to use the Xfinty Support name as the employee stated.
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