S33 SURFboard® DOCSIS® 3.1 Cable Modem internet dropping going off and on 2 or 3 times a day

internet dropping going off and on

internet dropping going off and on here is my info every day it is getting very annoying any help will be awesome thank you

S33 SURFboard® DOCSIS® 3.1 Cable Modem

Date Time Event Level Description
31/12/1969
19:00:24 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:37 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:20 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:34 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:34 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:34 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:20 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:24 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:37 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
17/8/2024
05:58:08 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;
31/12/1969
19:00:16 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:21 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:25 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:38 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:38 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:38 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:21 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:07:17 3 No Ranging Response received - T3 time-out
31/12/1969
19:13:10 3 No Ranging Response received - T3 time-out
31/12/1969
19:18:20 3 No Ranging Response received - T3 time-out
31/12/1969
19:18:49 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:18:49 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
27/8/2024
16:51:42 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:16 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:20 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:25 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:38 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:38 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:38 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:16 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:21 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:36 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:36 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:36 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:21 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:24 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:37 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:16 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:21 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:25 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:37 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:16 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:21 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:25 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:38 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:38 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:38 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:20 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:21 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:25 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:38 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:38 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:38 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
19:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:20 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:24 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:37 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
12/9/2024
23:18:41 3 Failed LAN WebGUI login attempt from on 24/09/12 at 11:18 PM.
12/9/2024
23:19:08 3 Successful LAN WebGUI login from on 24/09/12 at 11:19 PM.
12/9/2024
23:35:34 3 Failed LAN WebGUI login attempt from on 24/09/12 at 11:35 PM.
12/9/2024
23:35:45 3 Successful LAN WebGUI login from on 24/09/12 at 11:35 PM.
13/9/2024
00:05:51 3 Failed LAN WebGUI login attempt from on 24/09/13 at 12:05 AM.
13/9/2024
00:06:03 3 Successful LAN WebGUI login from on 24/09/13 at 12:06 AM.
13/9/2024
00:29:27 3 Successful LAN WebGUI login from on 24/09/13 at 12:29 AM.
31/12/1969
19:00:16 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
19:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
31/12/1969
19:00:20 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969
19:00:23 3 No Ranging Response received - T3 time-out
31/12/1969
19:00:27 6 Honoring MDD; IP provisioning mode = IPv6
31/12/1969
19:00:39 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
19:00:39 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
19:00:39 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
13/9/2024
09:15:05 6 DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.
13/9/2024
11:55:15 3 Successful LAN WebGUI login from on 24/09/13 at 11:55 AM.
13/9/2024
13:51:00 3 Successful LAN WebGUI login from on 24/09/13 at 1:50 PM.

Downstream Bonded Channels
Channel ID	Lock Status	Modulation	Frequency	Power	SNR/MER	Corrected	Uncorrectables
5	Locked	QAM256	507000000 Hz	5 dBmV	42 dB	0	0
2	Locked	QAM256	483000000 Hz	6 dBmV	42 dB	0	0
3	Locked	QAM256	489000000 Hz	6 dBmV	42 dB	0	0
4	Locked	QAM256	495000000 Hz	5 dBmV	42 dB	0	0
6	Locked	QAM256	513000000 Hz	5 dBmV	42 dB	1	0
7	Locked	QAM256	519000000 Hz	5 dBmV	42 dB	0	0
8	Locked	QAM256	525000000 Hz	5 dBmV	42 dB	0	0
9	Locked	QAM256	531000000 Hz	5 dBmV	42 dB	1	0
10	Locked	QAM256	537000000 Hz	4 dBmV	41 dB	1	0
11	Locked	QAM256	543000000 Hz	4 dBmV	41 dB	1	0
12	Locked	QAM256	549000000 Hz	4 dBmV	41 dB	0	0
13	Locked	QAM256	555000000 Hz	4 dBmV	41 dB	0	0
14	Locked	QAM256	561000000 Hz	4 dBmV	41 dB	0	0
15	Locked	QAM256	567000000 Hz	4 dBmV	41 dB	0	0
16	Locked	QAM256	573000000 Hz	4 dBmV	41 dB	1	0
17	Locked	QAM256	579000000 Hz	4 dBmV	41 dB	0	0
18	Locked	QAM256	585000000 Hz	4 dBmV	41 dB	2	0
19	Locked	QAM256	591000000 Hz	4 dBmV	41 dB	0	0
20	Locked	QAM256	597000000 Hz	4 dBmV	41 dB	3	0
21	Locked	QAM256	603000000 Hz	4 dBmV	41 dB	2	0
22	Locked	QAM256	609000000 Hz	4 dBmV	41 dB	1	0
23	Locked	QAM256	615000000 Hz	5 dBmV	41 dB	3	0
24	Locked	QAM256	621000000 Hz	4 dBmV	41 dB	4	0
25	Locked	QAM256	627000000 Hz	4 dBmV	38 dB	5	0
26	Locked	QAM256	633000000 Hz	5 dBmV	38 dB	6	0
27	Locked	QAM256	639000000 Hz	5 dBmV	41 dB	6	0
28	Locked	QAM256	645000000 Hz	4 dBmV	41 dB	1	0
29	Locked	QAM256	651000000 Hz	4 dBmV	41 dB	3	0
30	Locked	QAM256	657000000 Hz	4 dBmV	41 dB	0	0
31	Locked	QAM256	663000000 Hz	4 dBmV	41 dB	3	0
32	Locked	QAM256	669000000 Hz	4 dBmV	41 dB	4	0
37	Locked	OFDM PLC	690000000 Hz	4 dBmV	40 dB	214287492	0

Upstream Bonded Channels
Channel ID	Lock Status	US Channel Type	Frequency	Width	Power
1	Locked	SC-QAM	35600000 Hz	6400000	38.0 dBmV
2	Locked	SC-QAM	29200000 Hz	6400000	38.0 dBmV
3	Locked	SC-QAM	22800000 Hz	6400000	37.5 dBmV
4	Locked	SC-QAM	16400000 Hz	6400000	36.5 dBmV
5	Locked	SC-QAM	39600000 Hz	1600000	38.8 dBmV

Responses

XfinityGabriel

Official Employee

•

1.9K Messages

2 months ago

techgorilla, Hi there! Thanks for taking the time out of your day to reach out and to send over that screenshot. I know how important it is to have your internet services working correctly as someone who works from home. I am sorry to learn about this experience with the internet service dropping off and on. We are the right place to go for help. Our team of experts are happy to assist. Have you also tried running an internet health test via the Xfinity app, by chance to see what results it pulls for you?

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T

techgorilla

7 Messages

yes said it was fine which it is not lets see what EG says

Like

Reply

2 months ago

0

XfinityGabriel

Official Employee

•

1.9K Messages

techgorilla, Thanks for sharing these details. We will be happy to pull up the account on our end and take a look at what's going on. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.

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