AF

Saturday, May 18th, 2024 12:50 PM

S33 Surfboard 2nd Port

I simply want the 2nd port on my S33 hot and do not want to jump through hoops to get this achieved. I know it is possible. I do not want to switch to a business account just for another IP address. 

Additionally, I am not receiving the speeds I pay for. How can this be resolved?

Expert

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104.1K Messages

27 days ago

They are phasing this feature out so it may no longer be available. Some limited market areas are still doing it. I'm going to escalate this to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. There would be a small additional fee. You should get a reply here in your topic. Good luck !

3 Messages

@EG​ thanks EG. Appreciate the response. I am attempting several ways to simply get another IP address. I was instructed to contact Comcast Business and they told me I would have to pay almost 3x what I'm already paying to achieve better upload speeds and reliability. Really not liking this and forcing to shop around. Although I feel I will be told the same thing with another ISP.

Official Employee

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925 Messages

27 days ago

Hello @alvaro.f1, thank you for taking the time to reach out on social media.  I understand your concern with the speeds, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address? Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

[Edited: "Updated to correct verbiage"]

(edited)

3 Messages

@XfinityKrista​ Hi Krista, I just got off the phone with Comcast Business and was informed that I would have to pay 3x what I am already paying. I just need to have a secondary IP address for this modem and I will be happy and satisfied. How can we make this happen?

Gold Problem Solver

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25.6K Messages

18 days ago

@XfinityKrista wrote: "... send us a direct message with your full name and complete service address to “Comcast Business” ..."

“Comcast Business” is not a valid ID for Direct Messages here in the residential forum. The customer should probably send to "Xfinity Support" instead.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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