S33 Surfboard 2nd Port

They are phasing this feature out so it may no longer be available. Some limited market areas are still doing it. I'm going to escalate this to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. There would be a small additional fee. You should get a reply here in your topic. Good luck !

Hello @alvaro.f1, thank you for taking the time to reach out on social media.  I understand your concern with the speeds, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address? Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

[Edited: "Updated to correct verbiage"]

@XfinityKrista wrote: "... send us a direct message with your full name and complete service address to “Comcast Business” ..."

“Comcast Business” is not a valid ID for Direct Messages here in the residential forum. The customer should probably send to "Xfinity Support" instead.

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