1 Message
routing problem
I have very slow access to one specific site: chesspro.ru
all other sites I use work properly.
T-mobile network provide fast access to this site, it means site is OK
So problem is between.
I made tracing of route
g:mediaphoto>tracert chesspro.ru
Tracing route to chesspro.ru [195.2.69.167]
over a maximum of 30 hops:
1 2 ms 3 ms 3 ms 192.168.68.1
2 6 ms 5 ms 4 ms 192.168.0.1
3 16 ms 14 ms 13 ms 96.120.25.237
4 17 ms 17 ms 15 ms be-401-1311-rur01.elmhurst.il.chicago.comcast.net [96.110.167.225]
5 13 ms 11 ms 12 ms po-100-xar01.elmhurst.il.chicago.comcast.net [162.151.92.121]
6 17 ms 16 ms * be-33-ar01.area4.il.chicago.comcast.net [68.85.177.85]
7 * * * Request timed out.
8 114 ms 113 ms 112 ms ae2.3204.edge7.ams1.neo.colt.net [171.75.9.210]
9 * 180 ms 180 ms BR2.Amsterdam1.surf.net [213.244.164.2]
10 149 ms 147 ms 148 ms ae34-133.rt.m9.msk.retn.ru [87.245.232.142]
11 * * * Request timed out.
12 160 ms * 162 ms 87.245.193.161
13 149 ms 148 ms 150 ms 87.245.193.163
14 * * * Request timed out.
15 152 ms 159 ms 149 ms m9-l3sw-1-vlan404.msk.zenon.net [213.189.212.75]
16 157 ms 157 ms 156 ms unused.rusonyx.ru [195.2.69.167]
Trace complete.
Step 7, next after comcast is timed out.
Who can resolve this problem? It looks like need to change routing. Support guys said it out of xfinity, so they can't do anything.
about hour they send me one to other and everybody tried to check my modem and WI-FI
XfinityKrista
Official Employee
•
1.4K Messages
4 months ago
Hello @user_feiqjp, thank you for taking the time to reach out on social media. I understand your concern with the internet speed, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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