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Wednesday, September 11th, 2024 12:05 PM

Routing Issues

For 2 days now I am unable to get to my server on my xfinity network. ZIf I go on my phone without wifi I get to it fine.  I do tracert and seeing timeouts between .ibone.comcast.net and .zayo.com.  How can I get this looked at:

racing route to baddogwebhosting.com [64.150.189.39]
over a maximum of 30 hops:

  1     3 ms     1 ms     1 ms  10.0.0.1
  2     *       10 ms    12 ms  96.120.25.149
  3    11 ms    14 ms    14 ms  po-305-1306-rur102.griffith.in.chicago.comcast.net [96.216.24.245]
  4    10 ms    12 ms    13 ms  po-2-rur101.griffith.in.chicago.comcast.net [162.151.145.65]
  5    13 ms    10 ms    13 ms  po-100-xar01.griffith.in.chicago.comcast.net [69.139.202.169]
  6    11 ms    12 ms    10 ms  be-17-ar01.area4.il.chicago.comcast.net [68.85.177.237]
  7     *        *        *     Request timed out.
  8    22 ms    12 ms    10 ms  be-2313-pe13.350ecermak.il.ibone.comcast.net [96.110.32.94]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13    65 ms    65 ms    65 ms  ae22.mpr3.phx2.us.zip.zayo.com [64.125.28.211]
 14    67 ms    65 ms    65 ms  208.185.22.34.IDIA-309019-ZYO.zip.zayo.com [208.185.22.34]
 15    65 ms    66 ms    67 ms  core1-edge2-lag1.phx1.codero.com [216.55.160.6]
 16    64 ms    62 ms    70 ms  216-55-160-81.dedicated.codero.net [216.55.160.81]
 17    70 ms    67 ms    68 ms  bofh.baddogwebhosting.com [64.150.189.39]

Trace complete.

Official Employee

 • 

1.4K Messages

2 months ago

 

user_an42gy, Thank you for reaching out to Xfinity Support. I know this can be frustrating when you are having routing issues. If you are still having trouble, 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Let me know if you have any questions.

 

Expert

 • 

107.2K Messages

2 months ago

@user_an42gy @XfinityAngie 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

Official Employee

 • 

1.4K Messages

2 months ago

@EG Honestly, we didn't do anything yet. At this point, we were able to get the account verified and then everything started to work. We are going to keep in touch over the next few days, but have no idea what changed. We will keep you posted if we find any answers over the next few days. 

Expert

 • 

107.2K Messages

2 months ago

@XfinityAngie 

Understood. Thank you for replying ! 😊

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