Visitor
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6 Messages
routing from denver to chicago to dallas
why cant your comcast router direct me to dallas instead of thru chicago?
9 * den-bb3-link.ip.twelve99.net (62.115.138.68) 23.175 ms *
10 den-bb3-link.ip.twelve99.net (62.115.138.68) 23.410 ms 23.276 ms chi-bb1-link.ip.twelve99.net (62.115.115.77) 42.925 ms
11 chi-bb1-link.ip.twelve99.net (62.115.115.77) 43.072 ms nash-bb1-link.ip.twelve99.net (62.115.113.74) 57.547 ms 57.286 ms
12 dls-bb1-link.ip.twelve99.net (62.115.137.45) 41.086 ms 39.490 ms nash-bb1-link.ip.twelve99.net (62.115.113.74) 48.646 ms
XfinityAmira
Official Employee
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5.1K Messages
2 days ago
Hi @user_9etiqb! Thanks for reaching out to our Xfinity Forum. We appreciate you being a customer with us, and please know that my team is always here to support you. For troubleshooting purposes, and at your convenience, can you please perform a manual reboot on the modem to see if that corrects this on your end?
To manually reboot, please unplug the power cable from the back of the modem, wait 10-15 secs, plug the power cable back in, and allow 10 mins or less for the modem to reboot.
(edited)
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EG
Expert
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122.4K Messages
1 day ago
@user_9etiqb
FWIW, these are all another provder's (twelve99.net) backbone transit routers beyond Comcast's webspace. You need to contact them about it.
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user_9etiqb
Visitor
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6 Messages
1 hour ago
if you aren't a comcast network engineer do not respond to this post.
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