Routinely see speeds below plan speed

I had issues a couple days ago with low speeds. I spent a lot of time troubleshooting and was able to get internet back after a reset. The technician came on site to do some checks so thought all was ok. I noticed we are still below plan speeds and tried to ask for a credit but get caught up in the continuous Xfinity chat loop which forces you to select an option and does not allow free text. It keeps offering the suggestion to restart the gateway. I didn’t this multiple times. This is not a sustainable solution.