Visitor
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3 Messages
Router/modem with 2.4 frequency
Does Xfinity rent a router/modem that 1) supports a 1GB speed, and 2) allows manual override to specific frequencies?
I recently upgraded to a 1 GB plan and received a new router modem. It is my understanding the model I have has multiple banded frequencies and is automatically determined and cannot be overridden. I have two devices that require a 2.4 connection and will not connect to this router. I realize I can purchase a third party router and modem with this capability but I have also seen comments and reviews that even so-called compatible devices have not insignificant connectivity issues with little tech support provided.
i am willing to stay with a rented router modem if it can meet the two conditions above.
thanks
XfinityRichard
Official Employee
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2.1K Messages
1 day ago
Hi there, @user_eks5xb Thank you so much for taking the time to reach out to us. Yes, Xfinity does rent out modem/routers that support 1Gbps speeds, such as the Xfinity Advanced Gateway (XB8). However, the newer rented gateways do not allow manual override of specific frequencies, since the new modems use automatic band selection for optimal performance.-Richard
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NoNoBadPuppy
Problem Solver
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704 Messages
1 day ago
Your gateway does indeed broadcast a 2.4GHZ signal. The older devices should connect with no issues.
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