Visitor

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1 Message

Wednesday, August 20th, 2025

Router

Need  help to activate my internet 

Oldest First
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Expert

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112.8K Messages

2 days ago

Connect it to the coax line / outlet and power it up. Let it fully sync up with the system. Check that the front or the top panel indicator light(s) is / are steadily lit. 

Not sure if this method works anymore (YMMV). Then try calling 1-855-652-3446. That is their self-install device activation line. Have the RF / CM / HFC MAC address and the serial number of it handy when you call. Good luck ! Please let me know.

Official Employee

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2.5K Messages

17 hours ago

Thanks for posting on our Community Forums for assistance with your modem activation, jinta_r. I see @EG provided some steps to start with. Thanks, EG! Did you get a chance to try those?
 
You can also complete an activation through our awesome Xfinity App. You can find the steps on how to do this HERE. Have you tried this already? 
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