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Learew
1st Topic

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Tuesday, July 12th, 2022 2:25 PM

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router

I have a electric car charger and it was working fine with my old router, then xfinity sent me a XB7-T and not my charger will not connect.  Has anyone else had this problem and if so how did you get it fixed.  

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Updated 

3 years ago

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Accepted Solution

EG

Expert

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111.7K Messages

3 years ago

The two WiFi bands SSID's have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined SSID's.


If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 names and give them two different broadcast names / SSID's;


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi 


Associate the device with the new / respective 2.4 or 5.0 SSID (broadcast name) and password (whichever one works).

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CCBrandon1

Problem Solver

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770 Messages

3 years ago

Hello. Thank you for reaching out about your equipment. @EG, is on point, and provided a solid solution. However, we never want to leave your concerns unaddressed. @Learew, did you get this resolved?

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user_a42f0a

Visitor

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1 Message

3 years ago

I have an XB7 model and per your website the solution of separating the 2.4 and 5.0 is not available.  What do I do now?  Do I need to revert back to an older Gateway?

  • Customers with xFi Advanced Gateways (XB6 or newer): Most of these Gateways have been upgraded with software that manages advanced WiFi settings automatically to help optimize your home network and provide the best performance possible. Advanced WiFi settings for Gateways with this software enhancement are not visible and cannot be managed from the Admin Tool or Xfinity xFi.

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CCJay

Official Employee

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618 Messages

@user_a42f0a

 

We can help with this. Let's meet in DM to get started. 

 

 

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3 years ago

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