Visitor
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3 Messages
router too loud
My router is awfully loud. I noticed it the past couple days. I don't know that it's always been this loud. What can I do about this?
Visitor
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3 Messages
My router is awfully loud. I noticed it the past couple days. I don't know that it's always been this loud. What can I do about this?
NoNoBadPuppy
Problem Solver
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546 Messages
3 years ago
This is a known issue. You will have to take it to the nearest xfinity store for a replacement.
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XfinityBillie
Official Employee
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3.3K Messages
3 years ago
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry to hear that your router is making louder than usual noises. Can you tell me a little bit more about what's happening? Is it a noise from a fan or a different sort of noise? Is the router warmer than usual to the touch?
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RaffiB
Visitor
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3 Messages
3 years ago
It does sound like a loud fan I guess. I touched it and it's pretty warm. I never really touched it before so I don't know if that's more than usual. :-/
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NoNoBadPuppy
Problem Solver
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546 Messages
3 years ago
Not sure what an email exchange will do. The unit needs to be replaced. You can do so by taking it to the nearest xfinity store. Using at it is is not a good idea. It could stop functioning at any time, as the fan bearing failure is a know issue. Get it replaced. Don't waste days exchanging emails.
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