Router reboots a few times a week

After 6 or 7 years of problem free service our Xfinity router began rebooting a number of times a week about a year or so ago. We have done extensive work with Xfinity. They have completely replaced the cable from the drop two houses away to our house. It took months to get done but there is now a thick gauge cable that is only for us. I have replaced all Xfinity hardware in the house and removed all splitters. Now the coax cable goes into the router and nothing else. The TV is connected through ethernet. I have put in a battery backup dedicated for the router so we could rule out any power issues. After all this, the problem was still happening. I figured the one bit of cable that was in our walls going from the garage to the router was the only thing that hasn't been replaced. So I ran a new coax cable from the xfinity drop in our garage directly to the router. So everything is new, and yet we are still seeing the modem reboot. I will include the modem power levels, but it seems to be in acceptable specs from what I can tell, but I'm not sure.

I'm looking for any suggestions (besides a new ISP :)). Thanks.

Downstream	Channel Bonding Value
Channel ID	4	1	2	3	5	6	6	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	24	26	27	28	29	30	31	32	0	193	194
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked		Locked	Locked
Frequency	405 MHz	387 MHz	393 MHz	399 MHz	411 MHz	417 MHz	423 MHz	429 MHz	435 MHz	441 MHz	447 MHz	453 MHz	459 MHz	465 MHz	471 MHz	477 MHz	483 MHz	489 MHz	495 MHz	501 MHz	507 MHz	513 MHz	519 MHz	525 MHz	531 MHz	537 MHz	543 MHz	549 MHz	555 MHz	555 MHz	567 MHz	573 MHz		722000000	957000000
SNR	43.4 dB	43.1 dB	43.2 dB	43.4 dB	43.5 dB	43.6 dB	43.7 dB	43.5 dB	43.5 dB	43.4 dB	43.5 dB	43.4 dB	43.4 dB	43.4 dB	43.4 dB	43.2 dB	43.0 dB	42.9 dB	43.1 dB	43.1 dB	43.4 dB	43.4 dB	43.3 dB	43.1 dB	43.0 dB	42.9 dB	42.7 dB	42.6 dB	42.7 dB	42.7 dB	42.9 dB	42.6 dB		41.3 dB	38.3 dB
Power Level	4.5 dBmV	3.9 dBmV	4.0 dBmV	4.3 dBmV	4.7 dBmV	4.7 dBmV	4.6 dBmV	4.4 dBmV	4.2 dBmV	4.0 dBmV	4.1 dBmV	4.1 dBmV	4.0 dBmV	4.0 dBmV	3.9 dBmV	3.7 dBmV	3.5 dBmV	3.4 dBmV	3.5 dBmV	3.5 dBmV	3.6 dBmV	3.7 dBmV	3.6 dBmV	3.5 dBmV	3.1 dBmV	2.8 dBmV	2.7 dBmV	2.6 dBmV	2.7 dBmV	2.9 dBmV	2.9 dBmV	2.8 dBmV		0.6 dBmV	-4.2 dBmV
Modulation	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	Unknown	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	Unknown	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	Unknown		OFDM	OFDM

*Channel ID 4 is the Primary channel

Upstream	Channel Bonding Value
Channel ID	1	0	0	0	0
Lock Status	Locked
Frequency	16 MHz
Symbol Rate	5120
Power Level	41.0 dBmV
Modulation	QAM
Channel Type	ATDMA

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XfinityBenny

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1.4K Messages

2 years ago

@stu_h24 Hello and good afternoon. Thanks for sending a message. We appreciate it a ton, and are happy you thought of us to assist. We are a great team of experts you can count on anytime. During the week or even on the weekends. Do you have any fun plans for the weekend, or just relaxing? I am ready for the fall weather. That is the best time for yard work and fun outside. Hope you are having a good day staying cool. I am happy to see you are taking advantage of the amazing help here. I know how important it is to get the best service asap. Just like the Xfinity app. It is the best resource to manage the account and service online. It is my favorite as I can check the monthly statements, and also pause the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy and download the Xfinity app https://www.xfinity.com/apps. Download it now so you have the power of Xfinity at your fingertips. Tell me because we want to know and it is important to us, how is everything and how are you? Thanks for all the details regarding the attempts to fix the reboots, that helps us a lot and moves us forward on some of the basic steps. We will get this taken care of together, stick with us and I know it will be resolved. When you say the router reboots, can you detail what make and model you're using for the modem and router on your network?

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stu_h24

Router reboots a few times a week

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