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2 Messages
Router logs
| 2023-11-28, 18:48:40.0 | Error (4) | SW upgrade Failed after download - Incompatible SW file |
| 2023-11-28, 18:48:36.0 | Notice (6) | SW Download INIT - Via Config file d11_m_c6300_gigabit_c01.cm |
| 2023-11-28, 18:47:56.0 | Notice (6) | TLV-11 - unrecognized OID;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.0; |
| 2023-11-28, 13:06:32.0 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.0; |
| 2023-11-24, 10:29:44.0 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.0; |
| 2023-11-24, 10:29:29.0 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.0; |
| 2023-11-24, 10:29:12.0 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.0; |
| 2023-11-24, 10:11:30.0 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.0; |
| 2023-11-24, 10:09:20.0 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.0; |
I noticed some latency and timeouts and decided to look into my logs. Does this mean i need to have a tech out to check the amplifiers, splitters or something?
XfinityLinda
Official Employee
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1.8K Messages
1 year ago
Thank you for reaching out in our community, @Karayjoh1. Sorry about the trouble with your service. We are here and happy to help. To get started, have you already checked your cabling to make sure it is secure and finger tight at all connections including behind the modem and at the wall? Are all the coaxial cables free of damage, kinks, and bends? Have you swapped out the splitters if any are present?
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flatlander3
Problem Solver
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1.5K Messages
1 year ago
You're picking up some symbol errors in the log from time to time. You went 4 days without one. It's pretty common to see that on DOCSIS 3.0 once and a while. You can look at the signal power, SNR, and errors in signal connection table. Perhaps post the line stats too to check to see if they're running in spec or on the edge of it. What to look for:
https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0
You did hit an interesting one with the config file. They pushed a config for it, but it expected a different firmware. A firmware download may have failed sometime along the way. The config file is for your speed tier. You want that to work.
What model modem/gateway? Is it a Netgear 6300 / AC 1750?
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