1 Message
Router is not working
My router is no longer working. I noticed I had no wifi and looked at my router to see no lights. I reset my router by unplugging and waiting 30 seconds. I plugged it back in and no lights still. My outlet still has voltage. What could be the problem?
Xantoszz12
Contributor
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51 Messages
11 months ago
How old is it? If you haven't gotten a new one for a while it could have simply just died.
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EG
Expert
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110.5K Messages
11 months ago
@user_6t5e5p
You could try hard resetting it back to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch.
Good luck !
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XfinityAmandaB
Official Employee
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2.2K Messages
11 months ago
Have you checked out the awesome troubleshooting steps we have right here on our Forums?
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EG
Expert
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110.5K Messages
11 months ago
@user_6t5e5p
Have you had a chance to try that hard reset yet ?
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